Manager, Routing Strategy & Analytics

Overview

National Debt Relief is seeking a Routing Strategy & Analytics Manager to join our Routing Analytics & Revenue Analytics Strategy team. This team evaluates lead quality and develops and executes strategies that optimally balance performance with cost.

Responsibilities

• Monitor intra-day performance across routing channels; identify trends and recommend real-time strategic adjustments.
• Develop and maintain a strategic routing roadmap, including initiative prioritization and sequencing.
• Build and present business cases to executive leadership to create buy-in on strategic recommendations.
• Partner with product, engineering, sales, and analytics to design, deliver, and execute routing strategies.
• Interpret performance dashboards, conduct ad hoc analysis, and report on KPIs on a regular cadence.
• Evaluate lead quality and contribute to strategies that optimize the balance between performance and cost.
• Operate effectively in ambiguous, fast-changing conditions — making sound decisions with incomplete information.
• Proactively identify opportunities to improve processes, metrics frameworks, and analytical tooling.

Qualifications

• Education/Experience: Bachelor's degree in Business, Analytics, Operations, or a related field required. Advanced degree: MBA, MS Analytics, MS Finance, or equivalent perferred. 2-3 years of experience in analytics, strategy, or operations.
• Analytical mindset — comfortable with dashboards, KPI reporting, and ad hoc analysis.
• Proven ability to operate both collaboratively and autonomously.
• Comfortable managing ambiguity and willing to question existing processes and decisions.
• Experience in a sales or call center environment preferred.

Required Skills/Abilities

• Strong communication skills; able to translate data and strategy into executive-level narratives.
• Strategic planning and analytical thinking KPI monitoring and performance analysis Executive communication and data storytelling Cross-functional collaboration and influence Critical thinking and sound decision-making Process improvement and continuous optimization Project management and prioritization Adaptability in dynamic, fast-paced environments

About National Debt Relief

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Benefits

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Wellness Incentive Program

Pay

The salary for this position is $115,000.00 to $120,000.00

Schedule

Non-traditional hours including evenings and weekends are required on occasion.