Manager, Risk Management

About the role

The Manager, Risk Management oversees preventive risk management assessment, safety policies, practices, and procedures. This role involves managing investigational and evaluation activities, providing on-call emergency assistance, and leading survey activity for state and federal agencies.

Responsibilities

• Provide prompt notification to the Regional Risk Director and network office upon receipt of claim or lawsuit.
• Aid network Litigation Management leadership and external counsel in defending claims as instructed.
• Develops a safety culture where reporting is encouraged and uses the Onelink adverse event reporting system.
• Prompts notification of significant organizational risk activity and works closely with key stakeholders and local leaders.
• Ensures timely response to urgent matters and collaborates with leaders for entry of event into ONElink adverse event reporting platform.
• Completes necessary trend analysis of occurrence reports and collects data for risk exposures.
• Ensures identified risk management strategies are undertaken by affected areas.
• Create and implement new programs to foster a culture of safety and a safe environment for patients, visitors, Team Members, and customers of the facility.
• Provide statistical analysis for review by appropriate committees as requested.
• Collaborate with site Quality/Patient Safety Dept to identify, review, and make appropriate recommendations concerning identified issues, and participate in the Root Cause Analysis process.
• Respond to site Team Members and Medical/Dental staff on risk related issues and offer risk management guidance to resolve or manage situations.
• Provide on-site support and/or lead survey activity for State and Federal agencies as needed.
• Investigate, evaluate, and document occurrences and claims as appropriate.
• Provide in-service education on risk management topics, both standard basic education and complex focused topics as needed and/or requested by team members, hospital leadership; medical and dental staff; or system leadership.
• Provide Risk Management reports to stakeholder groups as necessary such as administration, leadership, etc.
• Lead or co-lead facility committees as requested. Ensure data flows through committees.
• Participate in RCA/ACA/PI teams and monitor these activities for mitigation of organization risk with regular review.
• Represent the Corporate Risk Management Department on various site facility and entity committees as required.
• Create and implement new programs or process improvements to foster a culture of safety and safe environment for Team Members and Visitors by serving as Chair or Co-Chair of site Safety Committee and serving as Safety Officer as needed.
• Investigate Team Member safety events and create shared learning with the Risk team, Team Safety, and Team Health.
• Provide data and statistical analysis for review by appropriate leadership, committees or departments as requested.
• Provide risk management services to HMH affiliated companies (i.e., Physician Practices, Post-Acute Care organizations) as directed.
• Assist the Insurance team with data gathering and insurance renewals.
• Circulate all FDA Recall Alerts received to ensure any required action is completed.

Qualifications

• Bachelor's degree in Nursing, Business Management, or related health field.
• Minimum of 5 years of experience in progressively responsible experience in the healthcare industry with preference in healthcare risk management, patient safety quality improvement, or nursing.
• Strong understanding of Process Review, Root Cause Analysis, Department of Health, and Joint Commission requirements.
• Preferred: Master's degree in Business Management or related health field.
• Preferred: Certified Professional in Healthcare Risk Management or Certified Professional in Patient Safety.