Manager, Risk & Insurance (HR Title: Insurance Risk Specialist II)

About the Position

This role is an on-campus, in-person position. The Manager, Risk & Insurance (HR Title: Insurance Risk Specialist II) reports to the Director of Risk Management & Insurance and is responsible for managing the Workers’ Compensation Program, Auto/SCUV Program, and the Certificates of Insurance Program, as well as maintaining the RMIS system. This role ensures that claims intake and processing practices align with compliance requirements and support the institution’s overall risk management objectives.

Essential Functions

• Manage the Workers' Compensation Program.
  • Receive, process and file Workers' Compensation claims with carrier.
  • Cook, coordinate Return to Work program.
  • Main point of contact for workplace injuries, claims and investigation.
  • Create, analyze and revise Workers' Compensation policies and guidelines.
• Manage the Auto Program.
  • Receive and process auto claims and file with carrier or process internally as needed.
  • Manage auto training compliance, oversee MVR checks and vendor.
  • Reconcile Auto/golf cart/SCUV inventory.
• Manage Certificates of Insurance, Bond Programs and Inland Marine programs.
  • Cook, coordinate with internal stakeholders, external stakeholders and vendors as needed.
  • Create, analyze and revise program policies and guidelines.
• Support insurance renewal activities, including data collection and updates for schedules of values and exposures.
  • Create, analyze and revise program policies and guidelines.
• Compile loss runs and contribute to internal operational reports related to insurance, claims and loss control programs.
  • Avoid, verify insurance compliance with university contract requirements.
• Maintain department webpages to support risk management programs.
  • Support risk management programs.
• Participate in special projects and other duties as assigned.
  • Respond to emergency incidents outside of regular working hours, including evenings, weekends, and holidays, as needed.

Education and Experience

• A Bachelor’s degree is required.
• A Master's degree is preferred.
• A minimum of three (3) years of work experience in workers' compensation, auto, property, and general liability claims management is required.
• Experience with insurance policy management and basic tracking of claims and finances is also required.

Knowledge, Skills and Abilities

• Demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and be able to work effectively with a wide range of people at varying levels of skill and authority.
• Demonstrate strong written communication skills.
• Show strong presentation skills.
• Demonstrate strong problem-solving skills, with the ability to identify and analyze problems and devise solutions.
• Show strong organizational, planning, and time management skills.
• Show strong multitasking, management, and prioritization skills.
• Show strong identification and provision of appropriate metrics and reports as needed, and maintenance of accurate, complete records that support compliance requirements.
• Show strong working knowledge of Microsoft Office Suite, including PowerPoint for presentations and training.
• Show strong working knowledge of a Risk Management Information System.
• Show strong ability to learn policies and claims processes in a fast-paced environment.
• Show strong understanding of compliance.
• Show interest in higher education.

Physical and Environmental Demands

• Physical: Bend Crawl Reach above shoulders Sit for long periods of time Squat Climb Handle objects (dexterity) Kneel Stand Walk for long distances Push/Pull
• Environmental: Exposure to excessive noise Around moving machinery Exposure to marked changes in temperature/or humidity Exposure to dust, fumes, gases, radiation, microwave Drives motorized equipment

Deadline to Apply

The position is open until filled. Priority consideration may be given to submissions received by July 24, 2026.

EEO Statement

SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression.

Benefits

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution. SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU. The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.