Manager Revenue Cycle - New Paltz

About the role

The Revenue Cycle Manager, in partnership with the Director, is responsible for strategically defining, driving, monitoring, and achieving key performance indicators across all revenue cycle functions. This role translates organizational priorities into actionable operational plans, leads their implementation, and continuously evaluates results to ensure the successful achievement of departmental and organizational goals. The Revenue Cycle Manager oversees all facets of the revenue cycle—including billing, payment posting, collections, and workflow optimization—to support strong cash flow, accuracy, and operational excellence. The position provides daily leadership and guidance to Coordinators, staff, manages departmental activities, and collaborates with internal and external stakeholders to resolve issues, improve processes, and maintain compliance with all regulatory and contractual requirements. This role exercises independent judgment and decision-making authority in managing assigned areas, resolving problems, and supervising departmental personnel.

Key Responsibilities

• Revenue Cycle Performance & Operations
  • Collaborate with the Director to drive and achieve standard revenue cycle KPIs or develop action plans to meet benchmarks.
  • Coordinate timely billing, posting, and collection procedures to ensure positive and consistent cash flow.
  • Establish operational expectations, set priorities, and manage processes to measure, assess, and improve departmental services.
  • Oversee monthly cash reconciliation with the Finance Department.
  • Monitor department activities and give direction to Coordinators to ensure timely issue resolution.
  • Partner with internal teams to improve EPIC system functionality and processes.
  • Address Clearinghouse-related concerns and escalate issues as appropriate.
  • Participate in revenue cycle projects as directed by the Director and assist with project staffing, documentation, and completion.
• Staff Leadership & Development
  • Review staff productivity with Coordinators and report monthly to the Director.
  • Work with Coordinators daily on issues related to follow-up, posting, charge capture, and self-pay.