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Manager Revenue Cycle Informatics and Reporting

Jefferson Health · Philadelphia, PA · 2 days ago
SalesFull-time

Full-time regular position at Thomas Jefferson University, 601 Walnut Street, Philadelphia, PA. Day shift, 8-hour workday.

About the role

The Manager Revenue Cycle Informatics & Reporting oversees the daily operations, development, and delivery of reporting, analytics, and system-supported workflows that enable revenue cycle performance. This role manages a team of analysts responsible for producing accurate, timely dashboards, KPIs, and operational reports used across HB, PB, Denials, AR, Cash Collections, Seamless Access, and Coding. The Manager ensures data integrity, supports system enhancements and testing, and translates business requirements into actionable reporting and informatics solutions. This position executes the strategy and governance direction established by the Associate Vice President (AVP), RCM Informatics, and partners closely with IT, Finance, and Revenue Cycle Operations to drive operational efficiency and reporting reliability.

Responsibilities

  • Lead, coach, and manage a team of reporting and informatics analysts, including assigning work, reviewing outputs, providing feedback, and supporting professional development.
  • Oversee the creation, validation, and distribution of daily, weekly, monthly, and month-end reporting supporting revenue cycle operations.
  • Ensure data accuracy, consistency, and integrity across Epic-based dashboards, KPIs, scorecards, and operational reporting tools.
  • Translate operational business needs into reporting specifications and informatics requirements, guiding analysts on data sourcing, logic, and workflow impacts.
  • Support IT and RCM Informatics teams with system upgrades, testing, workflow validation, and enhancements to Epic and related RCM platforms.
  • Monitor key revenue cycle performance indicators and escalate trends, anomalies, or data issues to leadership.
  • Manage and prioritize incoming reporting and analytics requests, balancing recurring deliverables, ad hoc needs, and project-based work.
  • Execute automation and standardization initiatives designed by the leader to improve reporting efficiency and reduce manual processes.
  • Maintain documentation, version control, and reporting governance standards established by the leader.
  • Partner with revenue cycle operational leaders to provide actionable insights that support performance improvement, revenue integrity, and operational transparency.

Qualifications

Education

  • Required: Bachelor's Degree
  • Preferred: Master's Degree

Experience

  • Required: 5 years in revenue cycle informatics or Information Technology, networking, vendor integration, and hardware support

Knowledge, Skills, and Abilities

  • Required: Revenue cycle operations knowledge (HB, PB, Denials, AR, Cash, Coding, Access)
  • Required: Epic reporting tools (Workbench, Radar, SlicerDicer) and SQL-based analytics platforms
  • Required: Data validation, data integrity, and operational problem solving
  • Required: Workflow understanding across RCM systems and interfaces
  • Required: Ability to lead and develop analytical staff
  • Required: Strong communication skills with ability to translate complex data into clear insights
  • Preferred: Previous supervisory or management experience

Licenses and Certifications

  • Preferred: EPIC Certification - Epic Systems

Values and Habits

Put People First

  • Create a safe environment where all colleagues feel supported and motivated to be their best at work.
  • Build relationships: Build belonging, empathy, and collaboration.
  • Engage with grace: Assume positive intent and share your perspective thoughtfully.
  • Create moments: Affirm and acknowledge the contributions and efforts of others.

Do What's Right

  • Focus on how we work most effectively to get the best results.
  • Prioritize What Matters: Clarify what's most critical and why.
  • Align on Expectations: Translate priorities into agreed upon accountabilities and outcomes.
  • Act with integrity: Behave ethically and honestly in all interactions and business practices.

Pursue Excellence

  • Focus on learning and growth.
  • Look and Listen: Explore new ways of working and stay curious by learning from others.
  • Innovate with Intent: Try new ideas that support organizational priorities.
  • Value Lessons Learned: Acknowledge progress and insights that come from striving to improve.

Physical Demands / Working Conditions

The Functional Job Descriptions, maintained by Employee Health Services, will be the final authority on essential physical requirements if applicable.

Schedule

  • Usual Workday Hours: 8
  • Work Shift: Day (United States of America)

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits providing access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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