Manager Retail Operations (Must Be Virginia Certified Pharmacy Tech)

About the role

Support the Pharmacist General Manager in executing all daily dispensary operations, oversee opening and closing procedures, ensure operational readiness, monitor store performance, and maintain consistency across retail touchpoints.

Responsibilities

• Oversee opening and closing procedures, ensuring operational readiness.
• Ensure smooth execution of daily workflows including intake, order fulfillment, and patient flow.
• Monitor store performance throughout the day and escalate issues to leadership as needed.
• Maintain operational consistency across all retail touchpoints.
• Support patient intake, check-in flow, and order management (online, curbside, in-store).
• Monitor floor activity to ensure efficient service and minimal wait times.
• Coach team members on patient interaction standards, communication, and service expectations.
• Assist in resolving escalated patient concerns in partnership with leadership.
• Supervise dispensary pharmacy techs and support staff during assigned shifts.
• Ensure proper product knowledge execution and compliant product recommendations.
• Maintain sales floor readiness, including cleanliness, merchandising, and product presentation.
• Support leadership in driving key performance metrics.
• Reinforce operational priorities and daily goals with frontline staff.
• Support inventory control processes including receiving, stocking, and product movement.
• Assist in ensuring accurate product availability on the sales floor.
• Monitor product expiration dates and assist with rotation and organization.
• Support vault-to-floor transfers and inventory reconciliation activities.
• Escalate discrepancies or compliance concerns to PIC and Retail Leadership.
• Ensure adherence to Virginia Cannabis Control Authority regulations and company SOPs.
• Reinforce compliance standards with staff on the retail floor.
• Support preparation for audits, inspections, and compliance checks.
• Monitor adherence to patient verification, purchase limits, and dispensing procedures.
• Immediately escalate any compliance concerns to the PIC.
• Assist with implementing staffing schedules created by leadership.
• Monitor daily staffing coverage