Manager, Restaurant Performance & Business Insights, Popeyes, Company Operations

About the role

Restaurant Brands International Inc. (RBI) is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. This role serves as a critical link between Operations, Marketing, Finance, Training, and field teams, transforming business data into actionable insights that improve sales, profitability, operational execution, and guest experience.

RBI follows a 5-day, in-office work schedule to support collaboration. Candidates will be expected to work onsite 5 days per week out of our office in Miami, FL.

Responsibilities

• Analyze restaurant performance trends across sales, traffic, product mix, promotions, guest feedback, pricing, and operational metrics.
• Deliver actionable insights and recommendations to improve sales, profitability, operational execution, and guest satisfaction.
• Partner with Marketing to support local marketing initiatives, campaign readiness, execution, and post-campaign performance analysis.
• Evaluate the operational and financial impact of local marketing activities and identify opportunities for optimization.
• Collaborate with Finance to connect business results with operational and commercial performance drivers.
• Serve as a cross-functional liaison between Operations, Marketing, Finance, Training, and field leadership teams.
• Develop reporting, scorecards, and business reviews that drive accountability and performance improvement.
• Create exception-based reporting to identify performance outliers, emerging risks, and growth opportunities.
• Conduct restaurant visits to validate insights, assess execution, and inform business recommendations.
• Manage company restaurant pricing strategy and monitor pricing performance and competitiveness.
• Communicate business trends and performance updates to leadership and field teams in a clear, actionable manner.
• Recommend and support implementation of initiatives that enhance restaurant performance and guest experience.

Requirements

• 2+ years of experience in business analytics, commercial analytics, finance, restaurant operations, or a related field.
• Experience supporting business performance through data analysis, reporting, and cross-functional partnership in QSR, retail, hospitality, or other multi-unit environments.
• Strong analytical skills with the ability to translate data into actionable business insights and recommendations.
• Experience analyzing sales, traffic, pricing, promotions, product mix, guest feedback, and operational performance metrics.
• Proficiency with Snowflake and SQL for data extraction and analysis.
• Advanced experience with Tableau, Excel, and PowerPoint for reporting, dashboards, and executive presentations.
• General understanding of ETL (Extract, Transform, Load) processes and data quality principles.
• Experience using AI tools such as ChatGPT, Claude, or similar technologies to enhance analysis and improve productivity.
• Strong communication and stakeholder management skills, with experience partnering across Operations, Marketing, Finance, and field teams.
• Ability to manage multiple priorities, drive continuous improvement, and influence business decisions through data-driven insights.

Preferred Qualifications

• Experience in the QSR, restaurant, retail, or hospitality industry.
• Experience supporting pricing strategy, local marketing analysis, or performance reporting.
• Familiarity with forecasting, predictive analytics, or Agile ways of working.

Benefits

• Comprehensive global paid parental leave program that supports employees as they expand their families.
• Free telemedicine and mental wellness support.

Schedule

5-day, in-office work schedule (Monday through Friday) based in Miami, FL.