Manager, Franchise Operations (Performance & Analytics)

Job Purpose

The Manager, Sales Strategy and Operations is responsible for leading business performance management routines and key programs/initiatives centered around the execution of the full fairlife portfolio across all routes to market for the Franchise Org within Fairlife.

Responsibilities

• Leads and maintains the suite of data resources and reporting tools for access and distribution to the franchise operations team.

• Supports key bottler and system meetings, including Monthly / Quarterly Business Reviews, Joint Business Planning sessions, Top to Tops and other strategic meetings by providing analytical and operational support.

• Owns the end-to-end cadence for Bottler Business Review RE/PlanCheck, facilitating internal communication of bottler plan status with internal stakeholders and identifying performance gaps and quantifying the impact of under-/over-performance across bottlers to leverage in MBR meetings.

• Provides analytics content for Bottler MBRs, T2Ts and JBPs, delivering clear, actionable visibility into bottler performance, execution against AMPS priorities, and identification of key risks and opportunities.

• Serves as the primary analytics partner for the franchise team, translating data into actionable insight, leveraging dashboards and reporting provided by the commercial function to create deep dive standardized reporting tools that allow bottlers to benchmark themselves against system averages and peer groups.

• Synthesizes enterprise strategies, local market dynamics, customer activity, and unconstrained demand signals into tailored, bottler-ready recommendations that drive volume, distribution, and execution improvements.

• Drives cross-functional alignment and data integrity: Partners closely with Retail Sales, Master Data, Commercial, Supply Chain, and RGM teams to ensure data accuracy, demand visibility, and coordinated decision-making across the system.

• Enables strategic planning and execution routines: Supports franchise VP in annual business planning, trimester planning, and ongoing performance readouts, ensuring alignment of priorities and consistent communication of execution expectations across franchise leadership and bottler partners.

• Builds and maintains bottler-level scorecards that track performance against volume, revenue, distribution, and execution KPIs.

• Works with customer lead to get updated breakdown of customer activity by banner to inform bottler teams about planned in-market activity and volume implications by bottler territory.

• Leads Trimester Planning calls for the Franchise Operations Organization, facilitating the cascade of brand execution priorities to bottlers, and bottler priorities to internal stakeholders.

• Leads general Franchise Operations Organization holistic processes and routines.

Skills & Qualifications Required

• A minimum of 5 years CPG sales, analytics, or commercial experience required, with a focus on food or beverage products preferred.

• DSD beverage and/or dairy experience preferred.

• Ability to leverage data and insights to tell a compelling story and drive business plans/achieve objectives.

• Strong business acumen ability with general management and fiscal responsibility mindset.

• Proactive attitude with entrepreneurial skill set; thrives in a multi-faceted environment.

• Demonstrated ability to deliver creative solutions that meet business objectives in response to market challenges.

• Effective communication, interpersonal, and organizational skills.

• Ability to handle ambiguity and work in a fast-paced, constantly changing environment.

How fairlife Nourishes You

• Comprehensive medical, dental, and vision coverage, effective day one!

• Supplemental health plans (hospital indemnity, accident, and critical illness insurance)

• Paid Time Off to recharge and support work-life balance

• Paid parental leave & adoption assistance (up to $10,000)

• Parental support & family care benefits, including childcare resources and lactation support

• 401(k) to support retirement planning with up to 9% in employer match

• Wellness reimbursement (up to $500 for qualified wellbeing expenses)

• Employee Assistance Program (EAP) for emotional wellbeing and work-life support

• Company-paid life insurance and short-term disability

• Employer HSA funding (for HDHP participants)

• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month)

• Learning & development programs to unlock your full potential

• Rewards & recognition, matching gifts, free product, and Business Resource Groups

fairlife's Nour!sh Program

fairlife's Nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day.

Position Location

Chicago, IL

Reports To

Vice President, Head of Retail Sales

Travel Requirements

40%