Manager, Research Operations

Primary Responsibilities

• Manages all Technical Services functions, including cataloging, acquisitions, renewals, and invoice processing.
• Leads, supervises, and develops technical services staff creating an environment of trust, accountability, and reliability.
• Affirms current workflows, expertise and institutional knowledge and identifies opportunities for improvement while maintaining continuity of service.
• Provides clear expectations, removes obstacles, and supports staff in performing their work effectively.
• Builds alignment across stakeholders—including staff, leadership, and vendors—through clear, practical communication and follow-through.
• Assists the Director with contract lifecycle management and preparation of the annual budget.
• Manages and maintains electronic resource lists and ensures accessibility for firm users.
• Oversees maintenance and development of physical and electronic collections, including data and usage.

Qualifications

• Master’s degree in library science from an ALA-accredited college or university.
• Minimum of approximately 7 years of progressively responsible experience in a law firm or comparable fast-paced professional services environment.
• Demonstrated experience managing or supporting technical services functions, including library systems and resource management.
• Demonstrated success implementing process improvements or new approaches with minimal disruption to service delivery.
• Management style characterized by consistency, sound judgment, and the ability to provide clear direction and accountability.
• Strong interpersonal and communication skills.
• Ability to build trust and credibility across a talented, diverse, long-tenured team.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office required; familiarity with EOS Integrated Library System or similar platforms preferred.

Pay

Pay range for this role, with final offer amount dependent on skillset and experience, is $130,000-$185,000.