Manager-REO

About the role

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Position Summary The Manager - REO oversees the day to day operations of the department and takes responsibility for producing high volumes while maintaining a high quality of work that is in adherence to investor guidelines. The Manager - REO will work with supervisors and line level staff to manage the timely disposition of investor-owned properties while minimizing losses.

Responsibilities

• Provides guidance and leadership for REO supervisors and staff and provide support for the director of REO.
• Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Oversees and takes responsibility for the department's completion of daily tasks to ensure department standards are met in the rapid liquidation of and high return on REO assets.
• Maintains process and procedure documentation for the REO department, create process and procedure documentation where it doesn’t currently exist.
• Contributes to the on-going improvement of the REO department through sharing ideas and improvements with the team.
• Drives improvement through analysis and reporting.
• Ensures that Shellpoint and the investor have a clear understanding of the condition and value of the asset through file maintenance and reporting.
• Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly.
• Oversees and facilitates the training of new employees.
• Maintains training and support materials for the REO Asset Managers.
• Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
• Schedules and monitors of all employee time records.