Manager, Renewals

Responsibilities

• Lead, coach, and develop a team of Renewals Managers, driving performance, accountability, and career growth
• Establish clear operating rhythms, KPIs, and expectations across the renewal function
• Build a high-performing team through structured onboarding, training and ongoing enablement
• Manage the end-to-end renewal motion, including contract renewals, re-negotiations, and retention strategy across a growing customer base
• Establish and enforce a proactive renewal model that engages customers 6+ months ahead of renewal to identify risks, commercial considerations, and opportunities
• Ensure consistent, on-time execution of renewal processes and contract completion across North America accounts
• Own renewal forecasting accuracy and Pipeline visibility across regions
• Implement consistent reporting and operation cadences to improve leadership visibility
• Track and analyze renewal performance, clearly separating retention (ARR), expansion drivers (NRR), and gaps to achieving plan
• Guide the team in managing larger, complex customer and stakeholder engagements, including executive and C-level relationships
• Support strategic account planning to maximize retention and long-term customer value with internal teams and external partners, including Distributors and Value-Added Resellers
• Collaborate with distribution partners and resellers to support partner-led renewal
• Ensure all Renewal Opportunities in Salesforce (SFDC) are up-to-date and accurately reflect the current status.
• Meet or exceed team retention and renewal sales quotas (quarterly and annually)
• Proactively assess and mitigate customer churn risk.
• Build and standardize scalable renewal process, playbooks, and workflows
• Improve operational efficiency through segmentation, automation, and streamlined processes

Requirements

• Bachelor’s degree required.
• 7+ years of sales experience in SaaS, cloud, or technology with a strong focus on renewals and retention
• Prior track record of managing complex renewals and achieving high retention rates
• 3-5+ years' experience leading, mentoring, or building sales or renewals teams with a focus on performance management and development
• Strong commercial acumen, including experience with contract negotiation, pricing strategy, and renewal structure
• Experience owning or contributing to renewal forecasting with a high degree of accuracy
• Experience working with Salesforce and driving accuracy to support management and reporting
• Strong organizational and execution skills, with the ability to manage multiple priorities in a fast-paced environment
• Passion for building scalable processes, improving operational efficiency, adopting automation, and creating customer-centric experiences
• Experience working with channel partners, distributors, or resellers strongly preferred