Manager Rehab Services

About the role

The Manager of Rehab Therapy ensures high quality, patient-centered care through oversight of the overall daily function and staffing of the Rehab Therapy team. As a vital member of the multidisciplinary team, the Manager coordinates appropriate staffing levels and treatment schedules and monitors the amount/type/quality of the therapy services provided. The Manager guides the provision of therapeutic care to achieve optimal outcomes and excellence in patient satisfaction. The Manager can also function as a licensed therapist and administer therapy modalities and treatment as prescribed by the licensed physician.

Responsibilities

• Prepares and implements staffing schedules, adjusting as needed to ensure appropriate staffing levels.
• Helps determine category of admission (i.e. observation status or inpatient admission) placement on department in absence of case manager.
• Completes rounding on all therapy staff according to established time frames.
• Serves as liaison between patients, family, staff and physicians.
• Identifies patient complaints; resolves issues and reports to management.
• Identifies and communicates any quality/safety/risk issues to appropriate leader for resolution.
• Ensures timely, accurate documentation of services, according to hospital and departmental standards.
• Ensures completion of daily charges.
• Compiles reports for chaplaincy services, social services, nursing administration, etc. and assists staff in completing other reports as needed to facilitate communication.
• Facilitates allocation of appropriate resources to ensure quality.
• Authorizes the procurement of supplies, equipment, etc. in emergent situations.
• Fosters a culture promoting teamwork to accommodate departmental cooperation throughout the facility.
• Reviews various feedback mechanisms and helps identify opportunities to improve customer/patient satisfaction.
• Supports the development and implementation of strategies to elevate the patient experience.
• Leads in a way that inspires commitment to the vision/mission/values of the organization.