Manager - Regional Airport Customer Service

We need to output HTML fragment with sections: h3 headings for sections present: About the role? Actually the posting includes "Working at Frontier Airlines" intro, then "About Frontier Airlines", then "What Will You Be Doing?" (Essential Functions etc), then "Qualifications", then "Knowledge, Skills And Abilities", then "Travel", "Equipment Operated", "Work Environment", "Physical Effort", "Supervision Received", "Salary Range", "Positions Supervised". Also benefits described earlier: "Support for work, life and travel Frontier offers benefits...". That is a Benefits section. We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, disclaimer repeated, drug-free workplace etc. Also remove duplicated lines. Keep substantive info. We need sections only when posting has real specific content. So we will include: - About the role? Actually the intro "Working at Frontier Airlines" maybe not a section heading; but we could treat as "About the role"? The instruction: use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can create sections: About the role (maybe summarizing mission?), Responsibilities (Essential Functions), Requirements (Qualifications), Skills (Knowledge, Skills And Abilities), Benefits, Pay (Salary Range), maybe Schedule? Not present. Travel? Could be part of Requirements? But we can include a "Travel" section if posting states travel frequency. It says "Travel Frequent (up to 75%)". That's specific, so we can include a Travel section. Equipment Operated, Work Environment, Physical Effort, Supervision Received, Positions Superputed could be under Requirements or separate sections? The instruction says prefer few substantive sections over many thin ones. So we might combine some into Requirements or Qualifications. But we need to preserve all substantive info; we can keep them as subpoints under appropriate sections. Simplify: Sections: - About the role (mission, values, support) - Responsibilities (Essential Functions list) - Requirements (Qualifications + Knowledge, Skills And Abilities + Travel + Equipment Operated + Work Environment + Physical Effort + Supervision Received + Positions Supervised) - Benefits - Pay (Salary Range) We must not create Schedule section because not specified. We must not include filler like "commensurate with experience". Not present. We need to use

• for any list of duties/requirements/benefits. So for Responsibilities list, we will make
  • each essential function. For Requirements list, we can bullet each qualification/skill etc. For Benefits list, bullet each benefit. We need to preserve all substantive information; not invent or summarize away detail. So we need to include each bullet exactly as in posting, but we can condense? Must not invent or summarize away detail. We can keep the essence but not omit details. Probably okay to rephrase slightly but must keep meaning. Safer to copy the sentences. Let's extract sections. First, About the role: from "Working at Frontier Airlines At Frontier, our mission is to Make Every Flight Count...". Also "About Frontier Airlines" paragraph. We'll combine. Responsibilities: Essential Functions list items (Safety, Operational Performance, Customer Service, Fiscal Responsibility, Executive interaction, Regulatory Compliance, Vision, Visible and Active Leadership, Availability, Data Analysis, Business Partner Satisfaction, Reward and recognition, Appearance, Administration and Quality Assurance, Technology). Also "Other Functions" maybe part of responsibilities but we can include as bullet. We need to list each as
  • . Qualifications: "Bachelor's degree required or equivalent work experience", "5+ years prior passenger airline experience in a leadership role", "Previous City Manager experience". Also "Fluency in Spanish required for predominantly Spanish-speaking or Latin American locations." That's a requirement. Knowledge, Skills And Abilities: list of items: "Must have a high level of initiative, strong team-building skills, excellent communication skills, the ability to teach others leadership techniques, and a complete understanding of station management responsibilities.", "Must have a desire to serve others and travel flexibility.", "Must be self-motivated, a good listener, innovative, and a coach.", "Ability to effectively manage multiple, concurrent projects and priorities", "Ability to effectively manage and justify station budgets", "Ability to demonstrate superior instructional and facilitation skills", "Ability to manage and mentor business partners in an effort to make the customer service experience uniform across the system.", "Skill in interpersonal communications, leadership, delegation, collaboration, critical-thinking, and problem solving", "Knowledge and understanding of Federal Aviation Administration Regulations, Transportation Security Administration, Department of Transportation, Americans with Disabilities Act, as well as any other regulatory entities". Also "Travel Frequent (up to 75%)" maybe separate. Equipment Operated: "Standard office equipment, including PC, copier, fax machine, printer" Work Environment: "Typical office environment, adequately heated and cooled Outdoor work, around heavy equipment - all types of weather" Physical Effort: "Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently." Supervision Received: "Considerable Latitude: The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed." Positions Supervised: "General Manager ACS Regional Supervisor ACS Manager" Benefits: list from "Support for work, life and travel Frontier offers benefits..." includes: Medical, dental and vision coverage; 401(k) retirement savings options; Paid holidays, vacation time and sick time; Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability; Buddy passes, based on eligibility and program rules; Travel-related discounts and employee discounts on select products, services and vendors; A hybrid schedule for eligible headquarters roles based in Denver, Colorado; Business casual dress options for eligible corporate and support roles; Employee support programs and resources, including the HOPE League, Frontier Airlines’ nonprofit organization. Pay: Salary Range: $81,752 - $100,000. We should not include the note about role closing date etc. That's minor metadata; we can drop or put in short p. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it. So we could include a short p for "This role will close on or before 11/30/26." but maybe drop. Safer to drop as minor. Now produce HTML fragment. Structure:

    About the role

    ... mission etc ...

    Responsibilities

    • ...
    ...

    Requirements

    • ...
    ...

    Skills

    • ...
    ...

    Benefits

    • ...
    ...

    Pay

    Salary Range: $81,752 - $100,000

    We might also include Travel as part of Skills or Requirements; but we already have Travel frequency in Skills list? Actually it's under Knowledge, Skills And Abilities? It's separate bullet "Travel Frequent (up to 75%)". We'll include that as a bullet in Skills. Now ensure we don't repeat any boilerplate. Remove EEO etc. Let's craft the About the role paragraph: combine mission and values and Frontier description. "At Frontier Airlines, our mission is to Make Every Flight Count. This mission guides how we support our customers, our people, and our operation every day. As a Frontier employee, your work connects to more than a single role—whether you’re supporting flights, helping customers, maintaining aircraft, leading teams, or working behind the scenes, you help create a travel experience that is safe, reliable, and built around value. Our work is guided by our core values: customer first, safety always, operational excellence, and one team. These values shape how we make decisions, support each other, and deliver for the people who count on us. Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams, and more. We’re focused on delivering meaningful value by making travel more accessible, practical, and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable, and efficient operation while continuing to strengthen the experience for the people who choose Frontier." That seems fine. Now Responsibilities bullets: need to capture each essential function exactly as described. List: - Safety – Be a champion for safety through accountability, awareness and communication. Ensure that all employees, direct and business partner, understand the importance of safety and require that they conduct themselves in a manner that reflects this value and enhances the level of safety of the company. - Operational Performance – Ensure outstanding operational performance in assigned cities. Work cross-functionally with other operational and planning departments to influence and improve day-to-day performance. Ensure business partner management and front-line visibility to station and corporate goals and drive continuous improvement through effective management and development of processes and procedures. - Customer Service – Deliver superlative customer service through engagement, motivation, coaching and leadership. Be a tireless advocate of Low Fares Done Right and effectively communicate its meaning to Frontier’s business partners and front-line teams. - Fiscal Responsibility – Develop and manage multi-million-dollar budgets with accuracy. Continuously strive to lower costs through identification and elimination of inefficiencies and improvement of contracts. - Executive interaction – Interact with Frontier Officers and Directors. Collaborate with senior management to provide strategic and operational planning input for the Customer Service Division as well as the company. Report progress and results to senior management on a regular basis. - Regulatory Compliance – Ensure compliance with all airline and government agency regulations and protocols. Monitor compliance with all FAA, TSA and DOT regulations. Establish sound working relationships with FAA, TSA, Customs, Immigrations, airport authorities, and business partners. Where applicable, ensure all international requirements are met and complied with, working with CBP and governments where necessary to procure rights and slots. - Vision – Keep an open mind to new ideas and ways of conducting business, while focusing on the Company’s goals and business plan. Foster an environment where employee suggestions are vetted and implemented when in line with the company’s direction. - Visible and Active Leadership – Be a willing, motivational leader who seeks out opportunities to get in front of employees and business partner leadership and employees to establish excellent two-way communication and manage the flow of correspondence to and from the stations. Be a role model for others to follow. Guide business partners as they partner to lead the day-to-day operations of our stations. - Availability – Be available 24/7. This includes phone calls, texts, and email responses in real time. - Data Analysis – Have the ability to interpret and pull reports from multiple company reporting platforms. Share operational performance reports with business partners to ensure transparency and performance to goals. - Business Partner Satisfaction – Ensure each city in the region is led by experienced, motivated, energetic, polished, and professional business partner managers and supervisors who focus on safety, operational performance, customer service, communication, employee engagement, and fiscal performance. - Reward and recognition – Identify successes and seek ways to recognize superior performance while ensuring high standards are set and maintained. - Appearance – Ensure that a high standard is set with regard to the appearance of our business partners, facilities and equipment. - Administration and Quality Assurance – Manage the contractual requirements of the stations, ensuring that local management is adhering to the standards set. Monitor compliance with all training, safety, financial and operational goals, ensuring that business partners understand and perform to the level of expectation and operational excellence expected by Frontier. - Technology – Assist in the assessment, justification, implementation, and performance of technology to make our stations as efficient as possible, working with the Information Technology division (IT). - Other Functions – Work directly with the Customer Service Training Manager during the development of training