Manager, Reg Clinical Growth

Job Functions

• Develops and implements structured training programs for Customer Service Representatives, Service Technicians, and Clinical Staff
• Edicates non-sales team members on identifying patient needs and clinical indicators
• Trains teams on proper handoff protocols
• Provides ongoing education on service lines, payer requirements, and referral pathways
• Establishes standardized communication workflows and documentation expectations
• Reinforces compliance with regulatory, payer, and company guidelines
• Presents with Sales Leadership to align training with regional strategies
• Tracks referral leads, conversion rates, and handoff quality
• Conducts coaching and refresher training sessions
• Provides clinical oversight to ensure high-quality care
• Evaluates clinical performance and patient outcomes
• Identifies gaps in staffing and skill alignment
• Acts as liaison between sales, clinical teams, and operations
• Supports sales in meetings with hospitals, physicians, and payers
• Trains clinicians on managing leads and improving patient outcomes
• Sustains workforce stability and engagement

Pay

$80,000 - $90,000 annually