Manager, Recruiting Operations & AI Automation

What you'll do

• Lead & develop the Recruiting Coordination team
• Hire, manage, and grow a team of Recruiting Coordinators as our hiring volume scales, owning their day-to-day priorities, development, and performance
• Build the team structure, capacity model, and operating rhythms that allow the function to keep pace with aggressive hiring targets
• Set clear expectations and accountability frameworks so the team executes consistently without bottlenecks
• Own and evolve the recruiting tech stack
• Own Profound's ATS end to end: pipeline configuration, stage definitions, scorecards, automations, and integrations with scheduling and sourcing tools
• Manage the full recruiting technology ecosystem beyond the ATS, including scheduling tools, sourcing platforms, and LinkedIn Recruiter, ensuring we extract full value from each
• Identify, evaluate, and implement AI tools that meaningfully reduce manual work across the recruiting lifecycle, from sourcing and scheduling to candidate comms and debrief collection
• Build AI-enabled workflows and automations that increase coordinator throughput and recruiter efficiency without sacrificing candidate experience
• Build the data foundation for smart hiring decisions
• Design and maintain a recruiting metrics dashboard tracking time to hire, pipeline conversion by stage, source quality, offer acceptance rates, and capacity utilization
• Audit the full hiring process across every function, diagnose where candidates stall and where we lose people we shouldn't, and fix it
• Partner with Finance and People Ops on headcount planning and req tracking to ensure approved hiring plans move through the pipeline on schedule
• Enable hiring managers to be force multipliers
• Design and run hiring manager enablement programs including structured intake templates, interview guides, and calibrated scorecards that make hiring managers faster and more consistent
• Set SLAs across the recruiting process and hold all parties accountable to them
• Build documentation and playbooks that codify how we hire, from role kickoff to debrief to offer close, so the function scales without degrading
• Own interviewer training across the company, building a program that gets every new Profound employee ramped on structured interviewing, bias awareness, and consistent evaluation before they step into a loop

Who you are

• Experienced operator and people manager with 6+ years in recruiting operations, HR systems, or a closely adjacent function, including 2+ years managing a team
• AI-forward: you've actively experimented with and deployed AI tools in a recruiting or operational context, and you think in terms of what should be automated vs. what requires human judgment
• Systems thinker who finds broken processes genuinely interesting and approaches them by mapping the full picture before touching anything
• Analytical and data-driven, able to build dashboards from scratch and translate recruiting data into decisions, not just reports
• Deep ATS fluency: you've configured and optimized ATS platforms, not just used them, and you know how to get them to do things most people don't
• Strong communicator and influencer who earns trust from recruiting teams and hiring managers alike, and can run enablement that actually sticks
• Builder mindset: comfortable operating without existing playbooks, excited by ambiguity, and oriented toward durable solutions over quick fixes
• High agency leader who identifies what needs to happen, mobilizes the team to execute, and doesn't wait for permission

Location

This is an on-site role based in our NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.

Note

All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.