Manager, Quality Systems

Rochester Electronics, LLC seeks a Manager, Quality Systems to work in Newburyport, Massachusetts. Salary $179,171 – 180,000 / Year.

About the role

The Manager, Quality Systems will oversee all quality programs within Rochester Electronics, ensuring efficiency, accuracy, and standardization. Responsible for ensuring the quality of outgoing product from either distribution or manufacturing operations, including establishing processes and systems to support quality functions for both internal and external operations, as well as addressing customer quality questions.

Responsibilities

• Oversee and set direction for the quality systems, inspection, engineering, and supplier programs.
• Supervise staff, respond to subordinate requests, manage timecards, and resolve personnel issues through coaching, counseling, and enforcing systems, policies, and procedures.
• Interview, select, onboard, train, develop, and mentor employees, including technical skill development.
• Develop action plans to maintain and improve product quality and customer satisfaction through computerized systems.
• Monitor production processes to ensure quality standards are met.
• Oversee supplier investigations and monitor supplier performance to company standards.
• Use statistical process controls to gather and report data that affects decision-making.
• Maintain regular contact with customers to address and resolve quality issues.
• Initiate investigations of quality concerns, determine corrective actions, and implement those actions.
• Recommend, interpret, and enforce quality policies and practices.
• Plan, organize, and allocate resources to meet department and company goals for sustainable quality systems.
• Manage and actively participate in the following systems: ISO9000, IATF16949, MIL-PRF-38535, and AS9100.
• Monitor the customer return program and RMA process.
• Manage the Technical Review Board (TRB), Qualification Review Board (QRB), and provide QCI engineering support and disposition.
• Recommend training for employees on quality issues as needed.
• Supervise a team of quality professionals, including engineers, specialists, and technicians.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Computer Engineering, Quality Management, Industrial Engineering, Manufacturing Engineering, or a related field, or an equivalent foreign degree.
• 10 years of experience in quality management.
• At least 5 years of prior supervisory experience.
• Proven track record as a quality leader in your organization.
• Experience working with semiconductors and in semiconductor manufacturing operations.
• Working knowledge of industry-standard quality-related business processes.
• Experience with quality system tools including SPC, LEAN, and Six Sigma.
• Experience in quality system auditing, both internally and externally.
• Working knowledge of quality systems and standards: ISO9000, IATF16949, AS9100, and JEDEC.
• Strong computer skills.
• Good interpersonal and communication skills.

Pay

$179,171 – 180,000 / Year