Manager Quality Patient Safety

About the Role

Assumes the daily organizational management of the quality and patient safety program focused on reducing variation, reducing risk, and improving quality. Identifies opportunities for risk mitigation and improvements aligned with strategic initiatives using a data-driven approach.

Responsibilities

• Supervise quality improvement projects/teams, adverse event investigations, patient complaints/grievance investigations, and safety culture initiatives.
• Maintain the event reporting system and collaborate with the Data Intelligence Group (DIG) to track and monitor trends for improvement.
• Collect, review, and analyze data from various sources (event reports, benchmarking) to identify quality and patient safety improvement opportunities.
• Manage Quality and Patient Safety staff, ensuring project, investigation, department timelines, and goals are met.
• Collaborate with Accreditation, Legal/Risk, Infection Prevention and Control, and other departments to ensure the effectiveness of the quality program.
• Accountable for the Quality and Patient Safety program, applying system design, reengineering, project management, data-driven quality improvement science, outcomes measurement, and statistical analysis.
• Manage the organizational safety culture program and collaborate with leaders to improve quality and patient safety indicators.
• Interpret and present findings to hospital and medical staff committees, ensuring documentation and reporting of improvement activities.
• Mentor, grow, and develop staff, including succession planning.
• Assist in developing strategy and vision for Quality and Patient Safety initiatives, including education programs and service line-specific programs.
• Participate in a national network of Patient Safety professionals, sharing best practices and tools.
• Present quality indicators and event investigations to physician leadership, senior leaders, and staff.
• Provide coaching on patient safety/quality improvement methodology and indicators for the leadership team.
• Participate in educational development and professional organizations, encouraging staff participation.
• Develop and present education topics for hospital and national activities.
• Oversee staff education programs related to Quality and Patient Safety initiatives.
• Encourage evidence-based research and practice.

Work Experience

• At least 7 years of experience in a healthcare or clinical environment (required)
• At least 5 years of leadership experience or equivalent (preferred)

Education

• BSN in Nursing (essential)
• Master's Degree (preferred)

Licenses and Certifications

• Registered Nurse (preferred)

Benefits

• Employee portion of medical plan premiums covered after 3 years
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

Department: Quality Patient Safety
Location: Children's Health Dallas
Shift: Full-time, Monday through Friday, 8a to 5p
Job Type: Onsite