Manager, Quality Management

About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Responsibilities

Leads and manages the QA team by setting strategic objectives and ensuring the implementation of effective quality assurance processes. Collaborates with cross‑functional teams to define testing requirements, develop test plans, and ensure timely and thorough testing of software products. Analyzes testing metrics, provides reports to stakeholders, and drives continuous improvement in QA practices to deliver high‑quality and reliable software solutions.

Required Qualifications

• 5‑7 years work experience in a claims or claims audit position.
• Adept at execution and delivery (planning, delivering, and supporting) skills.
• Adept at business intelligence.
• Adept at problem solving and decision making skills.
• Adept at collaboration and teamwork.
• Adept at growth mindset (agility and developing yourself and others) skills.

Preferred Qualifications

• 5+ years of quality management, audit, compliance or operational quality experience.
• Adept at growth mindset (agility and developing yourself and others) skills.
• Demonstrated experience using quality metrics, KPIs, dashboards, and business intelligence tools to identify trends and present recommendations to senior leadership.
• Experience leading root‑cause analysis, corrective and preventive action (CAPA), risk mitigation, and continuous‑improvement initiatives.
• Demonstrated ability to lead cross‑functional initiatives, manage competing priorities, develop employees, and communicate effectively with senior stakeholders.

Education

Post‑secondary / high school education or specialized training, i.e., technical/vocational programs or equivalent work experience.

Schedule

Full‑time, 40 hours per week.

Pay

The typical pay range for this role is $54,300.00 – $159,120.00. This range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details are provided during the application process and on Benefits Moments.