Manager, Quality Management

About Us

We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses, enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.

Responsibilities

• Lead and mentor a group of Quality Analysts who develop and execute test cases and scenarios to ensure the quality of our software releases.
• Assist in developing and implementing a strategy to move our test practice to an “automation first” approach.
• Work collaboratively with other quality managers, product owners, and developers.
• Provide ideas and extend our test frameworks as needed and develop new testing tools.
• Assist in ongoing process improvement efforts to ensure test planning, execution, and reporting methods are effective, efficient, standardized, coordinated, and integrated.
• Assist in designing test strategies, developing test tools, and implementing test cases to ensure the highest quality deliverable.

Requirements

• 8+ years of hands-on software quality assurance testing experience, preferably with web and mobile applications in the software development industry.
• Experience with managing and mentoring Quality Analysts and Software Engineers in Test (SEiTs).
• Experience with code deployments and version control systems.
• Able to multi-task, triage issues, react well to changes, and work independently in a fast-paced environment.
• Must be self-motivated and know when to seek guidance; detail orientation is a must.
• Must be able to work with teams across different time zones.
• Experience with creating test automation, preferably using Playwright and Selenium. Previous experience with C# and TypeScript are also desired.
• Experience with Continuous Integration and familiarity with Continuous Deployment tools such as Bamboo, GitLab.
• Experience managing in a remote environment is strongly preferred.

Qualifications

BS in Computer Science or related engineering field preferred. Strong relevant work experience in building QA teams will be considered as well.

Schedule

This is a remote position.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. Comprehensive onboarding program, leadership training for all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer-paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e., IUI and IVF), surrogacy, and adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Pay

For candidates in the United States, the good faith salary ranges estimate for this role is:

• Zone 1: $111,800 USD - $167,600 USD (Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA)
• Zone 2: $104,500 USD - $156,700 USD (Applicable for: All other US locations)

International compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.