Manager, Quality Improvement (Monitoring)
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning). Must not include filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes Schedule: Mon-Fri 9-5, Pay Range: $66,400 - $111,900, Benefits: mention full time employees eligible for excellent comprehensive benefits including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available. Also mention role is endowed/subsidized through September 2026, with possibility of renewal based on performance and funding. That's maybe part of About the role? Could be in Overview. We need sections: About the role (position overview), Responsibilities (duties), Requirements (maybe background/education), Skills (required skills/abilities), Benefits, Pay, Schedule. Also maybe Qualifications? The posting includes Required Skills/Abilities, Background/Education Required, Job Knowledge, Decision Making, Scope Of Responsibility/Accountability, Managing/Directing Work, Physical Requirements. But we need to follow instruction: use headings for those categories only if they exist. We can combine some into Requirements (education/experience) and Skills (skills/abilities). Qualifications maybe not needed if we have Requirements and Skills. But we could include Qualifications heading for background/education? However instruction: "Prefer a few substantive sections over many thin ones." So we should combine. Thus sections: - About the role (position overview paragraph) - Responsibilities (list of duties) - Requirements (education, experience, maybe physical requirements? but physical maybe separate? Could include under Requirements) - Skills (required skills/abilities, job knowledge, decision making etc.) - Benefits (benefits description) - Pay (pay range) - Schedule (Mon-Fri 9-5) We must not include filler like "commensurate with experience". Not present. We must remove boilerplate: EEO, scam warning, etc. Also remove "Vibrant Emotional Health is committed to the full inclusion..." that's EEO; remove. Also remove "Studies have shown that women..." that's EEO; remove. Also remove "Vibrant Emotional Health is an equal opportunity employer." etc. Remove all that. Also remove "If you are interested in applying..." etc. Remove application instructions. Also remove "We determine base pay through a comprehensive review..." maybe keep? It's about pay determination but not specific; could be considered boilerplate? It's about compensation philosophy; maybe keep? It's not specific benefit; but it's about pay determination. Might be considered filler? It's not a specific benefit; but it's about pay. Could keep under Pay section? Might be okay but we already have Pay range. The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." The pay determination text is not minor metadata; it's about compensation philosophy. Could be included under Pay as a paragraph. But we must preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep the pay determination text? It's substantive about how pay is determined. It's not boilerplate; it's part of the posting. So we should include it. Similarly, the statement about role endowed/subsidized through September 2026 is substantive; include in About the role. Physical requirements: Must be able to remain stationary 50% etc. That's substantive; could be under Requirements or maybe a separate section? But we only have headings list; we could include under Requirements as a paragraph. Job Knowledge etc. Could be under Skills. Decision Making etc. Could be under Skills. Scope Of Responsibility/Accountability etc. Could be under Responsibilities? Might be overlapping. We need to avoid duplication. Let's extract substantive content: From posting: - Position Title: Manager, Quality Improvement (not heading) - Department: Quality Improvement - Reports to: Director, Quality Improvement - Schedule: Mon-Fri 9-5 - Pay Range: $66,400 - $111,900 - This role is endowed/subsidized through September 2026, with the possibility of renewal based on performance and funding. - Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. - Position Overview The Quality Improvement Manager oversees and coordinates proactive quality improvement efforts for 988 Lifeline, a network of 200+ independently owned crisis centers across the country. This role entails managing, developing, and implementing quality improvement activities to ensure optimal performance of all centers. The Program Manager will focus on leading 988 QI efforts related to program activities. By utilizing their project management expertise, they will enhance operational efficiency, optimize performance, and ensure compliance with quality standards. This position involves frequent interaction with Lifeline network centers and leaders in the suicide prevention and crisis center communities, overseeing the planning, execution, and monitoring of quality improvement programs and projects to achieve measurable improvements and deliver successful outcomes for 988 Lifeline crisis service delivery. - Duties/Responsibilities (list): - Lead the development and implementation of a comprehensive quality improvement program for the 988 Lifeline Network, aiming to ensure the achievement of quality objectives. - Coordinate all quality improvement efforts to meet the expectations of funders and align with Vibrant's objectives, ensuring all commitments are met. - Lead implementation of AI-powered quality improvement processes, ensuring alignment with organizational goals and compliance with legal and regulatory requirements. - Ensure quality improvement efforts are sustained and continuously enhanced across all 988 service modalities, including voice calls, chat, text, and video-phone, to maintain consistent high-quality clinical services. - Oversee the redesign and ongoing development of a Quality Monitoring Measure/Form to ensure alignment across the network in meeting clinical standards and best practices - Prepare and submit reports on quality improvement and outcomes to external funders and stakeholders, including SAMHSA and Vibrant, which may include QI Reports, Board Reports, and Committee Reports as required. - Assess the performance of centers within the 988 network, addressing any issues, analyzing data, and developing strategies for enhancement to ensure continuous improvement. - Lead regular meetings focused on quality improvement to assess program outcomes, deliverables, and key performance indicators (KPIs). - Work alongside other departments to initiate quality improvement activities that guarantee crisis centers meet 988 Lifeline operational and clinical KPIs and compliance standards. - Handle investigations into any issues or non-compliance incidents, ensuring adherence to best practices and mandated guidelines. - Arrange and lead discussions with funders and senior leadership about quality improvement projects as necessary. - Organize and conduct meetings with funders and executive leadership to discuss and explain quality improvement initiatives, as needed. - Manage direct reports, share best practices with network members, and oversee staff development and performance management. - Cooperate closely with co-managers, aiming to improve team dynamics and achieve collective objectives. - Undertake additional duties as required, in line with the role's scope, to contribute to Vibrant's overarching goals. - Required Skills/Abilities (list): - Proficiency in English, both written and oral - Experience in Statistical Analysis and Measure/Tool Design, including experience with Inter-Rater reliability and validity. - Proficiency in AI-powered solutions for quality improvement initiatives, including understanding of machine learning applications in healthcare, change management for technology adoption, and ensuring ethical AI practices in quality improvement. - Flexibility and adaptability to navigate changing priorities and respond to emerging needs. - Strong problem-solving skills with the ability to develop effective solutions. - Project development, management, and implementation experience. - Intermediate to advanced knowledge of Microsoft Office and Google Suite. - Basic knowledge of contact center data and analytics. - Exceptional attention to detail with effective time management and organizational skills. - Courteous and professional demeanor in interactions with stakeholders and individuals at all levels of the organization. - Strong customer-service orientation, with a focus on meeting the needs and expectations of service users. - Excellent written and verbal communication skills, including the ability to convey complex information clearly and concisely. - Proficient in data analysis and interpretation to drive evidence-based decision-making. - Knowledge of quality improvement methodologies, tools, and techniques. - Decision Making (list): - Identifies multifaceted problems affecting the achievement of individual goals and provides solutions. - Decisions have a minor organizational impact that may require consultation with internal and external stakeholders regarding issues, possible solutions, and implementation of alternatives. - Analyzes and interprets issues, realigns responsibilities, commits resources, and proposes alternative solutions. - Implements solutions for minor projects after approval; held accountable if no action is taken. - Multi-factor decision-making requires research and analysis, subject to supervisory guidance. - All decisions are built out by the senior manager and then brought to department leadership for approval. - Scope Of Responsibility/Accountability (list): - Manages programs/projects, creates, and implements work plans and objectives. - Leading, engaging, and managing a team of Quality Improvement Specialists, with the ability to foster team cohesion and drive performance. - Monitors and evaluates interim results and develops contingency plans if objectives are off track. - Performance is reviewed by senior manger/director level and above. - Performance and outcomes are subject to review by senior management. - Managing/Directing Work (list): - Interprets standards, communicates constructive feedback, and guides others in developing their capacity to perform more effectively. - Participates in planning and implementing small-scale work activities and contributes to the evaluation of results for assigned objectives. - Manages their task list with minimal supervision. - Job Knowledge (list): - Technical understanding of AI/ML, data analytics and software integration - Experience in Agile Technology development or similar - Demonstrated ability to collaborate cross-functionally and partner with stakeholders - Has general knowledge of professional principles and practices and can function on a team. - Clear demonstration of project management within their department. - Knows how to balance priorities and demonstrates a passion for their field of work. - Background/Education Required (list): - Bachelor's degree in mental health/suicide prevention, healthcare administration, or a related field; master's degree preferred. - Proficient English both written and oral - 3-5 years of experience in clinical quality improvement, with a demonstrated track record of success in developing and implementing quality improvement initiatives. - Strong leadership skills with the ability to motivate and inspire teams to achieve goals. - Excellent analytical and problem-solving skills, with the ability to collect and analyze data to drive decisions. - Strong communication skills, with the ability to communicate effectively with clinical staff, leadership, and external funding partners. - Knowledge of regulatory requirements including HIPAA, clinical training requirements for crisis intervention, confidentiality, privacy, etc. - Physical Requirements (list): - Must be able to remain in a stationary position 50% of the time - Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer - Will frequently communicate over video calls with internal and external stakeholders - Benefits description: "Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available."