Manager, Quality Improvement

About the role

Provides strategic and operational leadership for quality improvement initiatives. Leads a portfolio of complex, hospital-wide initiatives focused on improving patient outcomes, regulatory compliance, operational performance, and financial stewardship. Partners with leadership, physicians, nurses, ancillary departments, and frontline teams to identify priorities, implement evidence-based interventions, and sustain measurable improvement. Supervises and mentors staff while serving as an expert consultant in quality improvement, high reliability, and regulatory readiness. Drives achievement of organizational goals, pay-for-performance programs, patient safety indicators (PSIs), mortality, hospital-acquired conditions, and other strategic priorities.

Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Lead and direct complex, multi-disciplinary quality improvement initiatives across both the Downtown and Midtown Campuses, ensuring alignment with organizational strategy, Annual Operating Plan (AOP) priorities, and the Quality Assurance and Performance Improvement (QAPI) program.
• Provide direct leadership, coaching, and oversight for Quality Improvement staff, including assigning work, developing staff capabilities, monitoring performance, and ensuring timely completion of high-priority strategic initiatives.
• Partner with executive leaders, department chairs, physician leaders, nursing leaders, and operational teams to identify, prioritize, and implement high-impact strategies that improve patient outcomes, patient safety, operational performance, and financial stewardship.
• Analyze, interpret, and synthesize clinical, operational, financial, and regulatory data to identify trends, performance gaps, and opportunities for improvement across service lines and campuses, with responsibility for the hospital’s performance in PSIs