Manager, Quality Control

Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal named us one of Connecticut’s top family-owned companies in 2017.

We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with, and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world.

Responsibilities

• Responsible for a home-based QC lab and provides overall QC leadership support for a designated region for multiple labs.
• Supports corporate initiatives for QC improvement and overall operations improvement to produce high-quality products efficiently. Ensures all plants are audit- and inspection-ready at all times.
• Identifies and leads Process Improvement initiatives within the assigned region.
• Develops rapport with Plant, QA manager, and R&D personnel. Coordinates QA efforts with R&D and vice versa.
• Works with R&D to ensure manufacturing and raw material specifications exist, are current, and are enforced.
• Develops and maintains a specific QA/QC SOP manual for each plant in the assigned region.
• Performs process improvement assessments on selected locations (Quality Improvement Program - QIP).
• Troubleshoots problems associated with finished product production in assigned facilities; investigates root cause, develops and implements corrective actions, and prevents reoccurrence through long-term solutions.
• Installs appropriate controls, sample plans, hold/release system modifications, code rotation, batching and processing controls, and other production systems where problems might exist.
• Understands vague and implicit instructions and reacts favorably in all work situations.
• Mentally adaptable and flexible in dealing with a variety of people.
• Gives, receives, and analyzes information, formulates work plans, and prepares written materials and articulates goals and action plans. Understands people and communicates effectively.
• Performs simple math calculations, inputs data into a computer, and analyzes data.
• Proficient knowledge of work instructions, procedures, and calibration of QC instrumentation referenced in the LATICRETE Quality Control Manual.
• Ensures all business processes for recording lab testing results are efficient and up-to-date across plants.
• Leads the implementation of Good Laboratory Practices (GLP) across plants along with 5S methods for laboratory organization and leads training of QC personnel.
• Leads the training of department personnel in Quality Control procedures and updates QC procedures as needed.
• Ensures all Certificates of Analysis (CoA), MSDS, Calibration/Verification meet ISO 9001 traceability across plants.
• Strong technical knowledge of chemistry in cementitious chemistry, epoxy liquids, latex, and/or any LATICRETE product lines.
• Provides improvements for QC lab workflow, testing, and other QC-related activities.
• Expert knowledge of all QC procedures and ability to perform tests as needed.
• Performs other directly related duties and assumes accountabilities as delegated.

Requirements

• 10 years QC laboratory experience preferred.
• 5–10 years supervisory/leadership experience preferred.
• Advanced computer/technical skills, including experience with Access, ACT, Excel, and Word. ERP software experience a plus.
• Excellent organization skills; ability to manage multiple projects with competing priorities.
• Good verbal, written, and math skills.
• Strong analytical and problem-solving skills.
• Capable of participating in Quality Control and Environmental Safety Organizations.
• Physical ability to lift and/or carry a minimum of 50 pounds.
• Organized and meticulous.
• Must be a leader.
• Ability to work independently.
• Excellent record-keeping and documentation skills.
• Excellent communication and presentation skills.
• Must be adaptable and flexible.

Qualifications

Typically requires a High School Diploma and BS or equivalent certifications and/or experience.

Benefits

• Medical, Dental, and Vision insurance
• 401k
• Tuition reimbursement
• 12 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D, and Supplemental Insurance

Schedule

Travel: 25–50%