Manager, Quality

About the role

The Manager, Quality will lead a dedicated quality team and will foster strong supplier and customer relationships, ensuring adherence to industry standards. This role leads the site quality team, ensures disciplined execution of AS9100/ISO 9001 processes within the unified FDHE QMS/eQMS, and drives continuous improvement for distribution and/or value-add manufacturing operations.

Responsibilities

• Site Quality Leadership: Serve as the facility’s Quality leader. Own quality strategy, objectives, and management review cadence. Lead, coach, and develop the site quality team; set objectives and run daily/weekly/monthly tier reviews. Ensure policy deployment and visual management across the floor.
• QMS Ownership (AS9100/ISO 9001): Maintain compliant and current procedures and improve documented processes, procedures, work instructions, and records. Ensure effective document change control (travelers, test methods, inspection plans), risk-based thinking, and records traceability/ change management.
• Compliance & Audit Readiness: Plan and host third-party certification audits, customer audits, and internal audits. Lead closure of nonconformities and preventive actions; track CAR/PAR effectiveness.
• Inspection & Test: Oversee incoming, in-process, and final inspection for manufacturing operations. Ensure appropriate sampling plans, workmanship standards (e.g., IPC where applicable), test coverage, and traceability.
• Material Review & Disposition: Manage nonconforming product, rework/repair approvals, and quarantine controls. Own DMR/NCM processes; chair or support MRB per delegation. Ensure quarantine controls, rework/repair approvals, and reduction of customer escapes and internal PPM.
• RCCA: Lead structured problem solving (5-Why, Fishbone, 8D). Drive on-time, effective containment and corrective actions; verify and validate outcomes.
• Customer Quality: Own customer complaint/return (RMA) investigation, trend analysis, and communications.
• Supplier Quality Interface: Collaborate with Supply Chain and Supplier Quality on incoming quality, supplier CARs, certifications/CoCs, counterfeit parts prevention (e.g., AS5553/AS6174), and supplier performance.
• Process & Product Validation: Ensure process qualifications, FAI/PPAP as required, capability studies (CP/CPK), DQR, and control plan adherence for critical characteristics.
• Maintain asset register, 100% on-time calibration, and appropriate MSA where applicable, gage R&R, Data & Reporting: Own site quality dashboard (FPY, PPM, DPPM, CAR aging, audit findings, OTTR/OTD impacts, scrap/rework, RMA, COPQ, CA OTD).
• Utilize SPC and statistical methods to drive decisions.
• Continuous Improvement: Champion Lean/Six Sigma projects targeting flow, waste elimination, and mistake-proofing; facilitate kaizens and 5S audits.
• Training & Culture: Build quality capability across the site (workmanship, ESD, FOD/FOE, inspection techniques, QMS awareness). Coach leaders and associates on right-first-time behaviors.
• Regulatory & Export Awareness: Ensure adherence to applicable regulatory, customer, and contractual requirements (e.g., ITAR/EAR awareness for controlled items, shelf-life controls, storage conditions).
• People Leadership: Recruit, develop, schedule, and performance-manage a team of quality professionals across shifts; build succession and engagement.

Requirements

• Bachelor’s degree in Engineering or related fields
• Site Leadership experience in Quality Assurance, preferably within the aerospace or manufacturing industry.
• In-depth understanding and knowledge of AS9100/ISO9001 Quality Management Systems
• Excellent interpersonal and communication skills
• Proven track record in building and leading high-performing teams
• Strong analytical and problem-solving capabilities

Special Requirements

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR Requirement 120.15. Some positions will require current U.S. Citizenship due to contract requirements.