Manager Quality

Scope of Position

Responsible for the facilitation and implementation of specific projects, programs and activities related to their area(s) of responsibility within AFMC. Answers directly to Director or Senior Vice President, Outreach Services and is accountable for ensuring services are implemented according to strategic directives, contract deliverables, personnel capacity, and fiduciary limits. Ensures that AFMC’s mission, vision and values are upheld by personal example and leadership.

Essential Job Functions

• Maintains the job performance of supervisors and staff's work product(s) to meet performance goals within designated timelines and financial limits.
• Maintains the activities from the assessment, planning, development, and implementation of specific projects, and assigns tasks to personnel to fulfill contractual or organizational obligations.
• Collaborates with other managers to meet corporate requirements and contractual deliverables.
• Engages in active problem-solving of activities, events and occurrences that take projects off course and reports to director or Senior Vice President, Outreach Services.
• Routinely watches for new business opportunities or potential for business expansion and communicates with Director or Senior Vice President, Outreach Services regarding these opportunities.
• Implements long-term and short-term plans for their area of responsibility for operations and/or programs such as sustainability, disaster recovery, staffing and inventory.
• Facilitates activities that ensure compliance with organizational policies and utilizes organizational resources to conduct work according to AFMC standards.
• Recognizes and rewards high performers, provides training to staff as needed, and notifies Director or Senior Vice President, Outreach Services of problems as they arise.
• Maintains current knowledge of corporate contracts within their area of responsibility.
• Proactively and continually develops external relationships and promotes mutually beneficial partnerships with local, state, and national entities, clients, key stakeholders, constituents, other healthcare organizations and the community at large.
• Represents the company at external functions upon request.
• Meets regularly with department directors and Senior Vice President, Outreach Services to stay informed, to offer information and support for inter-departmental projects and to confer on organizational goals, objectives, and policies.
• Prepares and submits required reports on program progress and performance.
• Reviews and implements annual departmental budget. Monitors and controls department expenditures to conform to budgetary requirements.
• Trains assigned staff on job-specific regulations and contract requirements.
• Meets regularly with assigned staff to communicate pertinent information, needs and requests to other team members as appropriate.
• Meets regularly with contractors to ensure deliverables are being met satisfactorily.
• Reviews and approves timesheets, leave requests, EA’s, ER’s, or Cost Point requisitions (including Outreach supplies and/or travel) of assigned staff as requested or at the direction Senior Vice President Outreach Services or Vice President Member Services.
• Manages the logistical aspects of scheduling meetings, trainings, conferences, seminars, exhibits, etc. held or presented by department/division. Supports management of conferences. Ensures all conferences and events are successful from beginning to end.
• Leads reporting efforts for all Medicaid contract deliverables and internal departmental reporting. Manages resources to meet monthly, quarterly, year-end deadlines and ad hoc requests.
• Oversees/Assigns Outreach Logistics projects to admin staff outside of the appointed contract areas including ad hoc projects.
• Manages Member Services administrative support staff.
• Affords assistance as needed with AFMC Executive Team Administrative Support.
• Follows AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
• Adds additional duties as assigned.

Knowledge, Skills, and Abilities

• Ability to maintain confidentiality
• Understanding of terminology used within the specific area of responsibility
• Knowledge of regulations and requirements pertaining to the assigned area of responsibility
• Time management skills (e.g., meeting deadlines)
• Ability to work collaboratively and independently to achieve stated goals
• Strong public speaking skills
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public
• Ability to handle and react calmly under stressful situations
• Ability to delegate as required
• Coaching skills
• Problem solving skills
• Ability to develop and implement strategic plans
• Strong communication skills
• Customer service
• Flexibility
• Ability to prioritize
• Strong organizational skills
• Attention to detail
• Creativity
• Ability to travel including overnight travel
• Ability to work overtime as needed
• Regular and punctual attendance required

Requirements

• Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices): Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel. Must be capable of performing the essential functions of this job, with or without reasonable accommodations.