Manager Quality Assurance

About the role

The Quality Assurance Manager is responsible for ensuring all food products meet regulatory, customer, and company food safety and quality standards. This role leads the implementation, monitoring, auditing, and continuous improvement of the facility's food safety and quality management systems within the Customer Service Center (CSC).

Responsibilities

• Develop, deploy, and maintain the facility's preventive food safety program, including policies, standard operating procedures (SOPs), hazard analyses, HACCP plans, prerequisite programs, allergen management, traceability and recall procedures, and required documentation.
• Oversee employee training and compliance activities to ensure food safety standards are consistently followed.
• Evaluate program effectiveness, conduct audits, maintain accurate records, implement corrective actions, and ensure FDA FSMA preventive controls are properly executed and sustained throughout the operation.
• Ensure compliance with FDA, USDA, federal, state, and local regulations, customer requirements, and corporate quality standards.
• Support CSC leadership with inspection/audit readiness; coach CSC before, during and after all external, food safety, quality and sanitation inspections/audits.
• Conduct monthly-required assessments of the food safety program to ensure compliance.
• Conduct routine microbiological testing as defined by food safety program.
• Review and analyze weekly food safety documents including HACCP logs.
• Utilize checklists to determine consistent fulfillment of required food safety program.
• Perform and document periodic checks on products and services to ensure quality standards are met.
• Interface with functional areas (Operations, Production, Sales, and HR), Regional Quality Team, other quality managers to ensure sustainability of the food safety program.
• Establish and maintain effective working relationships with internal stakeholders across all functions and suppliers, customers and regulatory authorities.
• Monitor and prepare reports for the food safety and quality management system.
• Insert monthly-required data into the company web-based portal.
• Collect and monitor all food safety and quality documents (e.g., environmental monitoring, sanitation verifications, chef table, portion control, equipment handling, ramp-on time and safety performance).
• Keep manuals and documentation updated and implement new procedures and rules in a timely manner.

Qualifications

• Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology or related fields.
• Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis Critical Control Points (HACCP).
• Five or more years of experience in Food Safety roles with a minimum of 2 years management experience.
• Technical proficiency in the areas such as food microbiology, food chemistry, food safety, and food regulations.
• Proven understanding of government regulations in relation to food processing as FDA FSMA, Current Good Manufacturing Practices (cGMP), HACCP regulations and USDA.
• Proven analytical and leadership skills.
• Strong interpersonal and communication skills.
• Able to read and understand food safety and quality reports and take appropriate action.
• Excellent verbal, written, and organizational skills that combine with an aptitude for multi-tasking.
• Knowledge of computer skills required, including use of technology (scanners, tablets, printers, copiers, etc.) and Microsoft Office programs, as well as cloud based systems.

Skills

• Excellent verbal and written communication skills.
• Ability to communicate professionally in person, by phone and through email.
• Initiative and the ability to work efficiently and independently.
• High level of accuracy, attention to detail, and well-organized.
• Leadership and collaboration skills.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Pay

$72,014.34 - 90,017.91 per year.

Schedule

Full-time, Monday through Friday, with some evening and weekend work as needed.