Manager, Quality Assurance

Crown Holdings, Inc., through its subsidiaries, is a world leader in metal packaging production. We design and manufacture innovative and sustainable metal packaging solutions for some of the largest and most respected companies globally. Crown is dedicated to building a team of highly talented, driven individuals and offers opportunities for growth and skill development in an expanding industry. Sustainability is core to our long-term vision.

About the role

This role focuses on developing, implementing, and maintaining the Quality Management System (QMS) while driving continuous improvement initiatives to enhance operational excellence.

Responsibilities

• Develop, implement, and maintain the Quality Management System (QMS) in accordance with company and customer requirements.
• Ensure compliance with applicable standards, including SQF, HACCP, GMP, or other industry-specific quality systems.
• Lead internal and external audits and coordinate corrective actions.
• Manage customer complaints, non-conformance investigations, internal defects, and quality improvement activities.
• Monitor process data, validate check frequency per corporate requirements, and report concerns to supervision.
• Operate several web-based databases for quality data and supplier performance.
• Establish and monitor quality metrics, KPIs, and reporting systems.
• Oversee product and process quality assurance activities.
• Ensure effective control of documentation, specifications, procedures, and work instructions.
• Lead supplier quality improvement efforts and collaborate with procurement on supplier performance issues.
• Maintain quality equipment through calibration and external repair.
• Review all process control records, spoilage collections, and entry of defective material-related data.
• Develop and execute strategic continuous improvement initiatives aligned with business objectives.
• Lead Lean, Six Sigma, Kaizen, 5S, Value Stream Mapping, and waste reduction activities.
• Facilitate cross-functional teams to identify process improvement opportunities.
• Champion problem-solving methodologies such as Root Cause Analysis (RCA), 8D, PDCA, and DMAIC.
• Monitor project effectiveness and sustain gains through standardization and control plans.
• Drive productivity, efficiency, cost reduction, and operational excellence programs.
• Lead, coach, and develop quality and continuous improvement personnel.
• Train employees in quality tools, Lean principles, and continuous improvement methodologies.
• Foster a culture of accountability, customer focus, and operational excellence.
• Collaborate with production, maintenance, engineering, supply chain, and customer service teams.
• Analyze quality and operational performance data to identify trends and improvement opportunities.
• Develop and maintain dashboards and KPI scorecards.
• Utilize statistical analysis tools to support process improvements.
• Present findings and recommendations to plant and senior leadership.

Requirements

• Quality Management Systems (QMS)
• Lean Manufacturing
• Six Sigma Methodologies
• Failure Mode and Effects Analysis (FMEA)
• Root Cause Analysis
• Process Mapping and Value Stream Mapping
• Microsoft Office Suite

Skills

• Leadership Skills: Team leadership and development, effective communication and presentation, change management, project management, cross-functional collaboration.
• Analytical Skills: Data analysis and interpretation, statistical analysis, problem-solving and decision-making, KPI development and monitoring.

Working Conditions

• Manufacturing and office environment.
• Frequent interaction with production personnel, customers, suppliers, and leadership teams.
• Occasional travel for supplier visits, customer meetings, audits, and training.

Benefits

• Strong commitment to employee safety.
• Opportunities for professional and personal development through training and work experiences.
• Inclusive work environment valuing and respecting each individual.