Manager, Quality Analytics-Engineering and Production

About the role

Memorial Hermann is dedicated to delivering high‑quality, efficient care while creating exceptional experiences for every member of the community—including employees. The organization seeks individuals who feel cared for, heard, and valued, and who are inspired to exceed expectations with safety, compassion, personalization, and efficiency. This position is remote and focuses on planning, executing, and delivering data and analytics functions for the Quality and Patient Safety Department.

Responsibilities

• Manage the strategic initiatives of the Quality and Patient Safety department, aligning them with system‑wide organizational goals.
• Facilitate scoping, requirements definition, solution design, development, and validation of data and analytics needs through collaboration with system, facility, and departmental leadership.
• Coordinate with enterprise analytics teams and ISD to execute data acquisition and management strategies, leverage data assets and analytics toolsets, and align with enterprise standards and best practices.
• Develop and implement processes and best practices, maintain data quality standards, plan and prioritize department activities, and oversee employee development, recruitment, onboarding, and retention of high‑performing staff.
• Oversee and advise on the design and delivery of analytic solutions/products that drive informed decision‑making via key quality outcomes and process performance metrics.
• Partner directly with executive leadership to support and implement data‑driven decisions, ensuring alignment with strategic goals and transparent management of quality and patient safety priorities.
• Manage the data/report request process, reviewing incoming quality analytics requests for alignment, tracking, prioritization, approval, and assignment while strategically managing resources, timelines, expectations, and deliverables.
• Lead a team that produces data, reports, dashboards, analytics, and actionable insights supporting the organization’s Quality and Patient Safety goals.
• Support, motivate, and manage people and processes responsible for accurate data collection, processing, modeling, analysis, and insight generation.
• Oversee departmental resource needs and promote professional growth through performance goals, department objectives, and development plans.
• Ensure transparent communication by leading or participating in department and leadership meetings.
• Develop and implement quality controls and departmental standards to meet organizational expectations and regulatory requirements.
• Ensure adherence to standards by the team, customers, and vendors, including access requests, intake processes, approvals, security, and HIPAA policies.
• Maintain safe care for patients, staff, and visitors while adhering to Memorial Hermann policies, procedures, and budgetary specifications (time management, supply management, productivity, and service quality).
• Demonstrate commitment to caring for every community member by creating compassionate, personalized experiences.
• Model Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
• Perform other duties as assigned.

Minimum Qualifications

• Education: Bachelor’s degree in a relevant field (e.g., Nursing, Business, Economics, Engineering, Business Analytics, Information Systems, Computer Science, Data Science) from an accredited college or university.
• Licenses/Certifications: Epic certification preferred; Cogito, Clarity, Caboodle preferred; other relevant application certifications (e.g., ClinDoc, Orders, Bugsy) will be considered.
• Experience / Knowledge / Skills:
  • Minimum five (5) years of industry experience in analytics and information systems or quality analytics within a complex health system.
  • At least three (3) years of supervisory/leadership experience.
  • Three (3) years of experience deploying operational reporting and/or business intelligence/analytics solutions in a complex health system (preferred).
  • Experience working with quality outcomes data (mortality, readmission, HAIs, PSIs, LOS, etc.) and process measures.
  • Effective oral and written communication skills.
  • Customer‑focused and collaborative mindset.
  • Result‑driven, able to thrive in a fast‑paced environment and manage multiple projects.
  • Strong interpersonal and time‑management skills.
  • Knowledge of regulatory programs (e.g., Vizient, Leapfrog, NHSN, CMS IQR, CMS Care Compare).
  • Domain knowledge of data/analytics tools, including:
    • Database/Data Warehouse/Data Lake – SQL Server, Snowflake
    • Programming – SQL, Python
    • BI/Visualization – Tableau (preferred), Microsoft Power BI, Sigma
    • Statistical tools – R, SAS, Minitab
    • Data Science tools – Python, SAS, Anaconda
    • EMR – Epic Cogito, Clarity, Caboodle; Radar; Reporting Workbench; SlicerDicer