Manager - Public Areas/EVS

About the role

The Manager - Internal Maintenance oversees the day-to-day operations and performance management of the hourly Internal Maintenance Team to enhance guest experiences and align with department and company goals.

Responsibilities

• Create and manage daily and on-call schedules.
• Prepare and review scheduling reports and communicate data to leadership.
• Manage labor costs to align with business levels and adjust as necessary.
• Utilize Virtual Roster and UKG to view and update Team Member schedules and attendance.
• Conduct daily inspections to maintain cleanliness standards.
• Correct deficiencies and address issues appropriately.
• Review HotSos/Work Order reports for timely repair completion.
• Open/close shifts, issue/collect keys and radios, and deliver the Daily Serenade.
• Recognize and reward outstanding performance.
• Perform regular property inspections, including Congress and the Pool.
• Resolve guest concerns promptly and appropriately.
• Listen to and resolve Team Member concerns and conflicts.
• Delegate tasks and ensure their timely completion.
• Promote effective communication within the department.
• Train Team Members on department standards, SOPs, and safety procedures.
• Ensure Tap Out Procedures are followed.
• Coach, counsel, and issue Progressive Discipline as needed.
• Identify and implement cost-saving initiatives.
• Manage assigned projects and other tasks to completion.
• Conduct 30-60-90 Day Performance Reviews.
• Provide unmatched guest service.

Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma or equivalent.
• Bachelor’s Degree in a relevant field of study preferred.
• 5+ years of managerial experience in hospitality, guest services, customer service, or equivalent experience in public areas or environmental services, preferably in a 4 or 5-star property.
• Union experience preferred.
• Demonstrated experience in managing a large group of individuals.
• Ability to plan, organize, and complete work efficiently.
• Working knowledge of proper cleaning techniques and chemical handling.
• Working knowledge of software systems used in PAD, including Microsoft Office, Outlook, Word, and basic Excel.
• Strong interpersonal skills for effective communication with guests and Team Members.

Skills

• Effective problem-solving and conflict resolution.
• Leadership and supervisory skills.
• Customer service orientation.
• Physical stamina and ability to lift up to 50 pounds.
• Ability to work flexible hours, including nights, weekends, holidays, and overnights.

Benefits

Details not specified.

Pay

Details not specified.

Schedule

Details not specified.