Manager, Provider Communications

About the role

We empower families to pursue and engage in the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future.

Responsibilities

• Develop and execute provider communication strategies, ensuring messaging is clear, consistent, and aligned with organizational goals and provider needs.
• Create provider-facing communications such as newsletters, toolkits, email updates, FAQs, and announcements that explain programs, funding opportunities, and operational updates in an accessible way.
• Cook up messaging related to program changes, funding opportunities, and operational updates, ensuring information is accurate, timely, and easy for providers to act on.
• Ensure consistency of communication across all provider channels by maintaining standards for tone, messaging, and formatting.
• Partner with internal stakeholders to gather, verify, and distribute key information to provider audiences.
• Manage communication calendars and plans to ensure timely and organized delivery of all provider communications.
• Monitor provider feedback and engagement to identify communication gaps and opportunities for improvement.
• Support crisis communications and issue management by helping deliver clear and timely updates during urgent situations.
• Measure communication effectiveness using engagement data and feedback to continuously improve messaging and outreach.

Qualifications

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries.
• Minimum of 5–7 years of experience in communications, public affairs, stakeholder engagement, or a related role, preferably within education, nonprofit, or public-sector organizations.
• Experience developing and executing communication strategies for diverse external audiences.
• Demonstrated experience creating clear, effective written communications such as newsletters, toolkits, email campaigns, and policy or program updates.
• Strong background in managing multiple communication channels and coordinating messaging across internal teams and leadership stakeholders.
• Experience working with schools, districts, charter networks, or education-related programs is highly desirable, along with a strong understanding of education policy, funding programs, or public-facing service delivery environments.

Key Competencies

• Strong written and verbal communication skills with the ability to translate complex information into clear, accessible messaging for diverse provider audiences.
• Strategic communication planning skills, including the ability to develop and execute multichannel communication strategies aligned with organizational goals.
• Stakeholder management and collaboration skills, with experience working across cross functional teams to gather, align, and distribute information.
• An attention to detail and commitment to accuracy, ensuring all provider communications are consistent, clear, and error-free.
• Strong organizational and project management skills, with the ability to manage communication calendars, deadlines, and competing priorities.
• The ability to analyze feedback and engagement data to identify trends and improve communication effectiveness.
• Experience managing sensitive or time-critical communications, including issue management and crisis response.
• A knowledge of education systems, public programs, or provider-based services is preferred.
• The ability to work independently while maintaining alignment with leadership direction and organizational priorities.