Manager, Property Claims & Valuations

About the role

The Manager, Property Claims & Valuations oversees hazard insurance claims, property valuation activities, inspection processes, and related vendor operations across the mortgage servicing portfolio. This role serves as a key liaison between servicers, vendors, carriers, and internal stakeholders.

Responsibilities

• Coordinate hazard insurance claim activity between loan servicers, insurance claim vendors, carriers, and other applicable parties to support timely filing, status monitoring, loss draft reconciliation, disbursement tracking, and claim resolution.
• Review claim files, servicing comments, vendor updates, and supporting documentation to identify outstanding items, missing information, processing delays, and exceptions requiring escalation.
• Maintain accurate loan-level records related to hazard claims, property valuations, exceptions, and aging inventory to support portfolio oversight, audit readiness, and management reporting.
• Prepare recurring and ad hoc reporting on claim status, valuation pipeline volume, exception trends, aged items, and portfolio valuation changes for management review.
• Partner with servicing operations, asset management, default, insurance, and vendor management teams to resolve issues, improve workflows, and support risk mitigation efforts.
• Ensure activities are performed in compliance with investor, insurer, servicing agreement, regulatory, and company policy requirements.
• Oversee FEMA inspection activity for impacted properties, including inspection order management, review of findings, coordination of follow-up actions, and integration of results into claims resolution strategies.
• Oversee municipal activity for impacted assets, including vendor coordination, status monitoring, documentation review, approval support, and follow-up to ensure timely execution and alignment with claims, servicing, and risk management requirements.
• Monitor property value variances across the servicing portfolio by comparing valuation results, valuation history, broker price opinions, appraisals, and other available loan-level data.
• Research and resolve valuation exceptions by analyzing servicing system data, investor reporting, property-level information, third-party valuation results, and communicate findings to appropriate stakeholders.
• Manage inbound valuation orders for mortgage loans, including vendor assignment tracking, milestone follow-up, turn-time monitoring, receipt review, and completion status updates.
• Validate valuation orders and completed reports for alignment with internal requirements, servicing timelines, and applicable investor or agency guidelines.

Qualifications

• A minimum of 7 years of experience in mortgage servicing, loan operations, default servicing, claims administration, property valuation, risk management, or a related function.
• Experience working with third-party servicers, insurance claim vendors, inspection providers, appraisal management companies, or other external service partners.
• Knowledge of hazard insurance claims, property inspections, property review, valuation workflows, exception management, and portfolio risk considerations.
• Ability to review servicing records, claim documentation, valuation reports, inspection findings, and investor or agency requirements with a high degree of accuracy and sound judgment.
• Strong analytical, organizational, and problem-solving skills, with the ability to identify trends, assess risk, and escalate issues appropriately.
• Proficiency in Microsoft Excel and other tools used for reporting, workflow management, exception tracking, and data analysis.
• Demonstrated ability to manage multiple priorities, coordinate across stakeholders, and support operational controls in a deadline-driven environment.
• A bachelor’s degree in finance, business, real estate, accounting, risk management, or a related field is preferred.