Manager, Claims Operations - Property Claims

About the role

For our client, we are seeking a Manager, Claims Operations - Property Claims to join the team of a leader in the Finance & Insurance space. This role will oversee property claims operations with a focus on quality, compliance, and team performance. The manager will partner closely with frontline employees to strengthen decision-making, remove obstacles, and improve the overall claims experience. This position also plays a key role in driving operational effectiveness, coaching, and change adoption across the team. Location: Remote - US based candidates only, no visa sponsorship available.

Pay

$103,450 – $186,210 annually

Responsibilities

• Inspect and review the quality of property claim files
• Provide ongoing coaching to help employees understand their impact on the business and customers
• Identify opportunities to improve operational effectiveness
• Remove obstacles and lead change initiatives
• Manage workload and training needs to support optimal productivity
• Monitor work to ensure compliance with guidelines
• Handle escalations and policy-based decisions

Qualifications

• Bachelor's degree or equivalent education/experience
• 6 years of experience in customer service or operational roles, including 2 years in claims handling
• 2 years of supervisory or management experience
• Strong data interpretation skills to support decision-making
• Demonstrated leadership and customer service abilities
• Ability to obtain an insurance adjuster license within 6 months

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) and pension plans
• Life insurance and parental benefits
• Adoption assistance
• Paid time off, including 16 paid volunteer hours
• Access to wellness programs
• Career path planning and continuing education support