Manager, Project Training and Quality

Responsibilities

• Work with Project team, Client Account Management Team and Quality Assurance departments to develop and enhance client trainings resulting in improved customer satisfaction, quality of service and compliance with Inizio and Client standards of excellence.
• Define and document training plans, schedules and requirements.
• Design, develop and revise training and instructional materials for classroom use, ad-hoc and/or self-administered training.
• Provide ongoing and refresher training for project team.
• Make recommendations on the best methodology and implementation methods for training programs.
• Formulate teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
• Test trainees to measure progress and to evaluate effectiveness of training.
• Review and interpret documents such as Client program procedure manuals and training modules.
• Interpret and translate to staff instructions furnished in written, oral, diagram, or schedule form.
• Perform monitoring of services for assigned project and/or Quality Assurance Department.
• Provide constructive coaching feedback to staff with goal of improving overall customer experience.
• Cook up quality review calibration sessions with Client Account Management Team, Project team and Client, if applicable.
• Compile QA data and prepare reports as necessary; analyze results and make recommendations including revisions to procedural documents and training documents as applicable.
• Aid in annual review and ongoing updates for Client Standard Operating Procedure (SOP).
• Aid in internal and external client audits as dictated in the Inizio Quality Management Plan.
• Aid in any/all quality activities and reporting as requested by the Client, Business Unit Director, Senior Vice President, Operational Excellence & Quality Assurance and/or the Manager, Quality Monitoring.
• Perform project training certifications and complete appropriate documentation.
• Manage QMS training records.
• File training materials in an organized manner for efficient access by staff.
• Perform general clerical duties.

Requirements

• Current RN Active US License Required
• Bachelor Degree or related work experience preferred
• Certified or experienced in adult learning technique and methodology
• Experience supporting or launching a new program preferred
• Ability to read and understand data and file layouts
• Proficient in Microsoft Outlook, Word, Excel and PowerPoint
• Ability to deliver feedback to employees in a constructive manner
• Strong organizational and analytical skills, as well as critical thinking and problem solving skills
• Ability to multi task
• Critical thinking and problem solving skills
• Detail oriented
• Ability to develop and proof training materials
• Ability to speak effectively in interpersonal situations and before groups of employees
• Ability to work as a team in a supportive environment to achieve shared objectives
• Ability to function in a leadership capacity and as a positive role model
• Excellent listening skills in order to identify and anticipate training needs
• Proven presentation and facilitation skills

Qualifications

• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

Benefits

The base pay range for this position is $56K – $104K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.