Manager, Project Simplicity Partner

About MCU

Municipal Credit Union (MCU) has been serving New Yorkers since 1918, offering affordable financial products and services to over 600,000 members. Our mission is to help hard-working New Yorkers build better tomorrows, and we strive to be the most loved financial institution in New York.

Overview

The Manager, Product Simplicity Partner plays a crucial role in simplifying, scaling, and operationalizing lending and deposit products across MCU. This role requires a strategic approach to ensure products are designed, launched, and managed with operational rigor, regulatory awareness, and a focus on member and employee experience.

Responsibilities

• Responsible for the life cycle of programs directly related to the product strategic plan (lending and deposits), and identifying new potential programs that enhance operational efficiencies and drive revenue.
• Acts as the business lead on projects, supporting UAT processes, case management, and defect discovery.
• Ensures product launch readiness by meeting operational, servicing, compliance, and training requirements.
• Collaborates with Product Managers to define success metrics, monitor adoption and performance, and recommend enhancements post-launch.
• Identifies and resolves post-launch issues impacting member experience, frontline efficiency, or financial performance.
• Conducts risk assessments on all projects to identify deficiencies and collaborate to mitigate risks and losses to the Credit Union.
• Lead cross-functional execution of product initiatives, ensuring alignment, accountability, and executive-level visibility.
• Schedule and facilitate meetings to track projects and programs, provide updates to Executive Management, and drive execution.
• Champion simplification by reducing process complexity, eliminating manual workarounds, and improving product usability for members and frontline teams.
• Translate product strategy into clear, scalable processes that support growth without adding operational burden.
• Act as an escalation point for product-related operational risks, defects, and member impacts.
• Perform other duties as required.

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of management experience
• Project Management Professional (PMP) or Certified Project Manager (CPM) certification preferred
• Experience with Jack Henry Symitar and MeridianLink platforms
• Minimum of 5 years product, deposit, or lending operations or similar industry experience
• Strong written and verbal communication skills
• Strong analytical and critical thinking skills
• Excellent relationship building skills
• Ability to lead, negotiate, and facilitate
• Strong change management skills with the ability to manage multiple projects and priorities

Competencies

• Comprehensive knowledge of deposit and lending operations, including mortgage and consumer loan origination processes, policies, and procedures
• Recent experience in a leadership position within the credit union/mortgage banking industry
• Strong team player with demonstrated initiative
• Displays pride in providing superb member service
• Excellent organizational skills with ability to multitask in a fast-paced environment
• Strategic thinker with proven analytical ability and has strong attention to detail
• Demonstrated effectiveness in managing multiple priorities, reporting, and meeting deadlines in a fast-paced environment; flexibility with changing priorities on a daily basis
• Demonstrated commitment to quality and continuous improvement
• Results oriented
• Leadership Competencies: Proven ability to manage change, capacity to take calculated risks and innovate, experience in setting vision and strategy, lead by example and encourage team in developing adaptability, successful in communicating effectively, proven ability to build and maintain relationships at all levels of the organization, skilled at managing effective teams and work groups that default to action, accountable, and take ownership of work

Why You'll Be a Good Fit

To be a great fit, you’ll bring the following:

• Passion for winning
• Agility in anticipating, responding, and pivoting to ensure MCU wins
• Integrity in operating with the highest ethical standards and honesty
• Belonging in cultivating a culture of inclusion and teamwork
• Ownership in taking personal responsibility and holding yourself accountable for the results

Pay Range

The pay range for this position is between $93,200-155,790 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location.

Benefits

• Medical, vision, dental, life, and disability insurance
• Flexible paid time off and 11 paid holidays annually

Equal Opportunity Employer

Municipal Credit Union (MCU) is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.