Manager, Project

Responsibilities

• Manages systemization projects with and without middleware or non-systemization projects for multisite integrations to achieve the company’s revenue goals.
• Establish project objectives, strategies, timelines, milestones, and criteria for evaluating project progression and activities of project team.
• Maintain sufficient product knowledge to aid in identification of project risks, development of mitigation plans, and participate in providing on-site support.
• Escalate issues and collaborate with functional areas to develop and implement successful resolution of issues.
• Develop and maintain account relationships to ensure customer satisfaction; provide continued support to improve internal processes/tools.
• Partner with other Sysmex associates to develop innovative processes to increase productivity and proficiency.
• Maintain accurate forecasting of revenue; drive project revenue to meet company's goals for add-on, LIS, new CWS, Non-CWS high-profile customers, and PM designated projects.
• Provide cross-functional leadership to project team from project initiation to project closure.
• Develop baselined site-specific project plans after initial pre-implementation meeting, serving as milestones for partial measurement of success.
• Identify and manage key risks to the project and develop or implement innovative solutions to meet business needs.
• Drive team discussion around key issues that determine customer satisfaction, project schedule, resource impacts, and revenue capture.
• Create contingency plans to address issues as they arise.
• Identify and coordinate cross-functional meetings with team / functional personnel to develop solutions to ensure timely execution of plan.
• Drive execution of tasks on both Sysmex and customer side.
• Set challenging project goals and ensure that best practices are used to obtain these goals.
• Identify process improvement to shorten the time/resources needed from shipment to go-live.
• Suggest potential improvements to drive standardization, consistency, and efficiency across project management function.
• Utilize and refine common tools to both manage and capture key reporting metrics.
• Create a positive team environment that instills trust and ensures clear transparent communications; get the team behind the overall goals for the project; appropriately escalate and influence potential issues to drive overall success.
• Interact with functions proactively to ensure that appropriate resources are allocated at the appropriate time and align with agreed project plan.
• Manage time, projects, and communication effectively: use Smartsheet and MS Office tools to document activity and provide status updates; take initiative to make changes to improve how work is done, focus on process improvement; promote customer satisfaction; support sales objectives and organizational directives; provide data to the organization on customer satisfaction on the integration process.
• Identify and communicate critical gaps, product issues, complaints, and recommend potential improvements to the integration process.
• Support projects through close of issues list.

Qualifications

• Bachelor’s degree required.
• 3-5 years previous project management experience in Science, Laboratory, Engineering, IT or Medical Device.
• PMP certification preferred.
• All MS office products, and Windows application skills essential; Smartsheet knowledge preferred.
• Strong written, oral, and persuasive communications skills required.
• Strong time management, organizational, presentation, and coaching skills.
• Strength in general management, and the ability to interact in a multi-disciplined environment both internally and externally.
• Professional conduct necessary at all times even under stressful conditions.
• Presentation skills and experience essential.
• Strong interpersonal skills with the ability to win trust and confidence, demonstrate excellent judgment.
• Ability to win trust and confidence; interact with all levels from Lab techs to managers to enhance the Sysmex experience and set achievable customer expectations.