Manager, Project Management Office, Performance Innovation

About the Role

Provides strategic leadership, development, and management of the Project Management Office (PMO) within the University of Maryland Medical Center, Center for Healthcare Transformation. This role ensures the PMO aligns with organizational priorities to achieve safety, quality, and efficient patient care through effective project and portfolio management. The position leads organizational change to adopt a PMO strategy that supports strategic, operational, and financial objectives.

Responsibilities

• Design and implement PMO structure and strategy to ensure appropriate project management resources are dedicated to achieving organizational priorities.
• Establish processes and tools to govern intake, prioritization, and management of project requests across the organization.
• Develop, implement, and govern project management processes, tools, templates, policies, and metrics to ensure methodologies, resource utilization, and PMO success.
• Contribute to the evolution of the PMO by collaborating with peers and stakeholders to improve standards, processes, tools, and leading practices.
• Collaborate with senior executives to define project priorities and communicate effectively with stakeholders to ensure alignment and support for initiatives.
• Identify, define, prioritize, and delegate projects to PMO team members in collaboration with department and organizational leaders.
• Implement appropriate project management methodologies (e.g., Agile, Waterfall) based on project requirements and organizational culture.
• Develop and monitor project performance through key performance indicators (KPIs), providing regular updates to executive leadership on progress, risks, and issues.
• Analyze financial data, including project budgets, risks, and resource allocation to ensure projects meet fiscal requirements.
• Supervise PMO project managers and coordinators, providing oversight to their portfolio of projects to ensure success.
• Establish mechanisms for gathering feedback from project teams to identify areas for improvement and optimize project management processes.
• Work closely with cross-functional teams to drive projects, process improvements, and key results aligned with enterprise-wide initiatives.
• Coach and mentor project coordinators and managers, fostering a culture of continuous improvement and professional development.
• Support change management strategies to facilitate smooth transitions during project execution, address resistance, and promote acceptance among stakeholders.
• Develop solutions incorporating business logic, stakeholder needs, and change management techniques to ensure successful and sustained improvements.
• Conduct best practice research, process analyses, benchmarking, and performance measurement activities, such as baseline and sustainment metrics.
• Develop clear and accurate presentations to inform audiences effectively.

Requirements

• Bachelor’s degree in Business Administration, Project Management, Healthcare Administration, or a related field (required).
• Master’s degree in Business Administration, Healthcare Administration, Public Administration, or a related field (preferred).
• Seven to ten years of increasingly responsible experience in healthcare systems, acute care hospitals, healthcare management, or related healthcare consulting, with demonstrated results in leading large projects.
• One to three years of experience supervising and leading team members.
• Project Management, Lean, and/or Six Sigma certification (required).

Skills

• Excellent verbal and written communication skills, with proven examples of delegation, collaborative teamwork, and active listening.
• Experience utilizing project management methodologies with demonstrated application of fundamental project management principles.
• Ability to coach, mentor, and motivate others.
• Ability to facilitate complex teams to defined outcomes while meeting critical deadlines.
• Ability to work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence.
• Ability to lead up, across, and down multiple organizational levels.
• Ability to constructively engage, negotiate, resolve conflict, influence, and coach staff and leaders at all organizational levels.
• Ability to analyze, summarize, and present complex operational and clinical information.
• High level of emotional intelligence, business acumen, professional sophistication, and adaptability.
• Thorough understanding of project management principles and methods.
• Practical knowledge of and competency with various computer software applications to monitor and report project status.
• Commitment to continuous professional development to stay abreast of emerging best practices, methodologies, and technologies.