Manager, Project and Program Management

About the role

The Functional Manager plays a critical role in enabling global Tax & Legal practices by supporting the deployment, adoption, and optimization of Intela as a core tax collaboration and service delivery platform.

Responsibilities

• Apply a solid understanding of end-to-end tax processes across multiple Tax & Legal service lines and market offerings to support functional design, deployment, and adoption activities.
• Translate tax process requirements and service-line-specific needs into clear functional inputs, user stories, and deployment guidance.
• Partner with global stakeholders to understand how tax collaboration software is deployed and used across geographies including differences in operating models, regulatory considerations, and maturity levels.
• Support Business User Testing (BUT) for Intela releases by providing guidance to global stakeholders, associated release reporting, etc.
• Leverage AI-enabled tools (e.g., copilots, automation, analytics) where appropriate to support testing, documentation, analysis, and preparation of demos and stakeholder materials, in line with firm policies and responsible-AI standards.
• Participate in Accelerated Discovery calls, contributing service-line and process-level insights to ensure solutions meet business needs while supporting global consistency.
• Provide detailed functional feedback on new features under development, informed by an understanding of tax delivery models and cross-service-line dependencies.
• Prepare and deliver clear, well-structured demonstrations and walkthroughs showing how Intela supports tax processes across offerings and geographies.
• Develop high-quality PowerPoint materials on a range of topics.
• Provide recommendations on configuration options and approaches based on local tax processes.
• Act as a day-to-day connector between technology teams and tax stakeholders, ensuring issues, risks, and dependencies are identified and managed proactively.

Qualifications

• Bachelor’s degree in business, accounting, finance, or a related field such as information technology; tax exposure or experience strongly preferred.
• Demonstrated working knowledge of tax processes across multiple Tax & Legal service lines and market offerings, with experience supporting delivery in a multi-jurisdictional environment.
• Familiarity with Deloitte or comparable Big 4 Tax & Legal service lines, delivery models, and global operating structures.
• Experience supporting or contributing to tax collaboration platforms or enterprise tools deployed across multiple geographies, including testing, rollout, and adoption activities.
• Ability to document tax process flows, assess impacts of new functionality, and communicate implications clearly to diverse stakeholder groups.
• Strong PowerPoint and Excel skills, with the ability to translate complex tax and technology concepts into clear, practical materials.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities in a global, deadline-driven environment.
• AI literacy, including the ability to work effectively with AI-enabled tools and capabilities (e.g., copilots, automation, analytics) to support tax processes, testing, documentation, and stakeholder communications, with an understanding of responsible and compliant use of AI in a professional services environment.

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.