Manager, Professional Accounting Services

About the role

M3 is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.

The Manager – Accounting supervises multiple accountants to ensure accurate and timely financial data for the client’s corporate staff.

Responsibilities

• Liaise with client’s corporate staff.
• Directly manage Staff and Senior Accountants including recruiting, onboarding, development, performance management, corrective action, and employee coaching in consultation with the Director of Professional Accounting Services and HR.
• Monitor compliance with established internal and external procedures to maintain consistency and accuracy.
• Monitor workload and special requests to determine feasibility, deadlines, workload equity, and efficiency.
• Maintain professional and responsive communication with clients and internal team members.
• Leverage approved AI-enabled tools and automation technologies to improve efficiency, identify anomalies, support reconciliations, draft communications, summarize financial trends, and enhance the accuracy and timeliness of accounting processes while maintaining data security and compliance standards.
• Supervise sales, use, and occupancy tax returns.
• Perform periodic reviews of working papers, income statements, and related accounting schedules to verify accuracy and adherence to established standards.
• Coordinate training for new employees and determine training needs for existing employees.
• Handle special projects and new initiatives as needed.
• Author and update Standard Operating Procedures (SOPs) and Standard Work Instructions (SWI).
• Conduct Root Cause Analysis (RCA) and issue notifications and proper follow-up for After Action Reports (AAR).

Requirements

• Bachelor’s degree in Accounting or a closely related field required; equivalent education and experience may be considered.
• 5 or more years of progressive accounting experience and a minimum of 2 years of experience in a supervisory role in Accounting.
• Proficiency using Accounting software packages such as Microsoft Dynamics GP, QuickBooks, or Peachtree Accounting; knowledge of M3 proprietary software preferred.
• Prior experience in Hospitality or a customer-facing role preferred.

Skills

• Organized with strong attention to detail.
• Ability to multitask and meet deadlines.
• Ability to work with minimal supervision.
• Intermediate use of Microsoft Outlook, Word, and Excel.
• Comfort using AI-enabled productivity and reporting tools to support daily accounting operations.
• Ability to lead a team.
• Customer service mentality.
• Strong written and verbal communication skills in English.