Manager, Production

About the Role

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services, innovating in glass doors and intelligent merchandising technologies under brands such as HillPhoenix and Anthony. DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation®.

The Manager, Production owns the execution, efficiency, and continuous improvement of manufacturing operations. This leadership role manages a multi-shift operational footprint consisting of 5 Production Supervisors and a total workforce of approximately 280 team members. The primary focus is ensuring a Safety First non-negotiable approach and strict adherence to the production schedule while optimizing labor efficiency. The ideal candidate must be a master of dynamic resource allocation—monitoring headcount, flexing labor between lines, and maintaining a high-performance, safety-first culture.

Responsibilities

• Safety Culture: Lead by visible example; champion a Safety First, Production Second mindset. Conduct regular floor walks and Job Safety Audits (JSA) alongside production supervisors to model correct safety behaviors and PPE.
• Foster a psychological safety culture where team members feel empowered to report near-misses, hazards, and minor injuries immediately without fear of retaliation or blame.
• Embed safety into the daily production rhythm; ensure shift handovers and Tier 1/Tier 2 huddles lead with safety metrics and hazard callouts before discussing production targets or headcount.
• Production Execution and Schedule Adherence: Coordinate daily and weekly manufacturing schedules to ensure 100% on-time delivery to customers.
• Collaborate closely with Supply Chain, Planning, and Logistics to anticipate material bottlenecks and adjust production flow accordingly.
• Drive and report on core manufacturing metrics, including Efficiency, Scrap Rate, First-Time Yield, and Plan vs. Actual output.
• Workforce Management: Monitor headcount in real-time across various assembly and fabrication areas; strategically flex personnel to high-priority or bottleneck zones to optimize labor utilization.
• Directly manage, mentor, and develop 5 Production Supervisors; hold them accountable for shift handovers, daily tier meetings, and floor-level performance.
• Oversee standard work hours, overtime tracking, absenteeism, and seasonal or demand-driven staffing adjustments for the 260-person team.
• Operational Excellence and Process Improvement: Co-lead and sustain the company's Operational Excellence (OpEx) model, focusing on Standard Work (SW), Leader Standard Work (LSW), and Tier Accountability Processes.
• Own and execute targeted Kaizen events and rapid improvement projects to eliminate waste, improve quality, and reduce manufacturing cycle time in collaboration with the OpEx Leader and Manufacturing Engineering Team.
• Collaborate in major layout and process reconfigurations necessary for plant restructuring or new product introductions, ensuring a safe and efficient work environment.
• Cultivate a "Stop-and-Fix" Culture (Jidoka and Build in Quality) where quality is owned at the individual workstation; empower operators to stop the line immediately upon detecting a defect to prevent passing non-conforming material downstream.

Qualifications

• Bachelor's degree in Engineering (Industrial, Mechanical, Manufacturing), Operations Management, Business Administration, or a related field. Equivalent hands-on manufacturing leadership experience (10+ years) will be considered in lieu of a degree.
• Minimum of 5–7 years of progressive leadership experience in a high-volume manufacturing environment.
• Proven track record of managing large organizational structures (200+ total headcount) and managing through subordinate leaders (Supervisors/Leads).
• Deep understanding of labor efficiency metrics, capacity planning, and line-balancing techniques.
• Strong background in Lean, Six Sigma, or TPS (Toyota Production System).
• High proficiency with ERP/MRP systems (e.g., SAP, Oracle, Plex) and Manufacturing Execution Systems (MES); strong Excel skills for data-driven decision-making.
• Ability to thrive in a fast-paced environment where priorities shift rapidly based on headcount and material availability.
• Exceptional verbal and written communication skills; capable of shifting tone seamlessly from a floor-level huddle to an executive briefing.
• Experienced in managing employee relations, driving engagement, and building a cohesive culture across diverse production areas.

Benefits

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

Pay

Not specified in the job posting.

Schedule

2nd Shift