Manager, Product Manager-Small Business Bank Digital Servicing

About the role

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. Capital One believes its portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms society and the industry. At Capital One, great products begin with a deep understanding of customers. From the earliest days, the company pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. In the Small Business Bank, customers are the lifeblood of the US economy, making up 99% of businesses in the US and accounting for 44% of the country's GDP. The organization is focused on listening to and learning from the millions of business customers served every day to ensure products, services, and experiences work as hard as they do. Capital One is looking for a Product Manager to join the Digital Servicing Product team in the Small Business Bank.

Responsibilities

• Reimagine the mobile experience for small business customers.
• Define, build, and accelerate digital experiences in the mobile app to serve small business customers quickly and in a well‑managed way.
• Act as coach, visionary, and problem solver.
• Lead a high‑impact mobile team.
• Co‑create a vision for the future.
• Gain broad stakeholder alignment.
• Guide cross‑functional teams to deliver exceptional value while removing impediments.

Requirements

Basic Qualifications: Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

• A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• OR Bachelor's degree in any field and at least 3 years of Product Management experience

Qualifications

Preferred Qualifications: Experience translating business strategy and analysis into consumer facing digital products.

Skills

Capital One Product Framework – proficiency expected in five key areas:

• Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused – Delivers game‑changing outcomes by focusing on leverage and execution excellence
• Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership – Leads cross functional teams to solve customer problems and drive organizational alignment

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that