Manager, Product Manager-Small Business Bank Associate Servicing
About the role
The Manager, Product Manager for the Associate Servicing team plays a critical role in achieving our goals. This is a highly collaborative, strategic role where the individual will work closely with tech, operations, and business partners to provide servicing associates the tools and resources they need to care for our customers. This includes deep investments in AI tools that simplify associate experiences so they can concentrate on the customer they are servicing.
Capital One Product Framework
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross-functional teams to solve customer problems and drive organizational alignment
Basic Qualifications
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
- A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
- Bachelor's degree in any field and 3 years of Product Management experience
Preferred Qualifications
- Experience translating business strategy and analysis into consumer facing digital products
Pay
Salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.
- McLean, VA: $164,800 - $188,100 for Manager, Product Management
- New York, NY: $179,700 - $205,100 for Manager, Product Management
- Richmond, VA: $149,800 - $171,000 for Manager, Product Management
Schedule
This role is expected to accept applications for a minimum of 5 business days.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.
Equal Opportunity Employer
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Drug-Free Workplace
Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Technical Support
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.