Manager, Product Manager, Customer Restrictions

About the role

Capital One’s Customer Data Product team is building a data destination of platforms, products, and processes that is well‑managed and easy to govern, where data is easy to find, understand, and use to enable real‑time intelligent experiences. The team builds and supports adoption of scalable data tools and products toward a modern, real‑time data environment. As the Product Manager for the Customer Restrictions team, you will play a critical people‑leadership role in achieving these goals, improving customer experience by enabling real‑time, intelligent updates that protect customers from fraudulent activity and accelerate access to funds. You will shape local and partner roadmaps, define shared capabilities that can be scaled across lines of business and the enterprise, and demonstrate proficiency in the five core product‑management areas: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership.

Responsibilities

• Build and support adoption of scalable data tools and products for a modern, real‑time data environment.
• Enable real‑time, intelligent updates to customer data that protect against fraud and speed up access to funds.
• Improve customer experience across Small Business Bank personas by unlocking capabilities through data.
• Shape local and partner roadmaps and define shared capabilities scalable across lines of business and the enterprise.
• Demonstrate proficiency in the five core product‑management areas (Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, Transformational Leadership) to drive outcomes.

Requirements

• Currently have, or be in the process of obtaining, a Bachelor’s or Master’s degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing; OR a Bachelor’s degree in any field with at least 3 years of Product Management experience.
• Expected to obtain the required degree on or before the scheduled start date.

Qualifications

• Preferred: Experience translating business strategy and analysis into consumer‑facing digital products.

Skills

• Human Centered – obsesses about internal and external customer needs to reimagine and innovate product solutions.
• Business Focused – delivers game‑changing outcomes by focusing on leverage and execution excellence.
• Technology Driven – leverages technology to deliver innovative and resilient solutions that enable near‑term and long‑term value.
• Integrated Problem Solving – identifies and resolves complex problems to deliver outcomes while mitigating product risks.
• Transformational Leadership – leads cross‑functional teams to solve customer problems and drive organizational alignment.
• Intellectually Curious – asks why, explores, shares ideas, follows up to find answers.
• Comfortable with ambiguity, hungry to learn, seeks new challenges.