Manager, Product Management- Enterprise Credit Bureau Reporting

About The Team

At Capital One we’re changing banking for good, and with the Enterprise Credit Bureau Reporting (eCBR) platform we're on a mission to reimagine Credit Bureau Reporting at Capital One. Credit scores play an outsize role in consumers' economic lives as they are utilized in buying a home, starting a small business and even gaining employment. More than 200M adults in America with over 1.6B credit accounts are processed every month by the nationwide consumer reporting agencies (NCRAs), including the Big Three—Experian, Equifax, and TransUnion. The NCRAs rely on lenders to provide accurate and timely data in order to calculate credit scores.

As a Product Manager for eCBR, you will play a role delivering on the critical company initiative to build a platform to provide a new suite of core banking services that will facilitate real-time intelligent customer experiences. Specifically, the eCBR platform will revolutionize the credit bureau reporting service by putting the power in the hands of the business and process owners, providing transparency on what is being reported to the customers and business, and ensuring accuracy through detective controls.

Responsibilities

• Platform Vision & API Strategy: Define the technical vision and long-term strategy for the platform's core services, reusable components, data products, and internal APIs. Ensure the platform is architected for scalability, reliability, and security. Build and own the product roadmap for your platform domain.
• Internal Customer Experience & Adoption: Treat internal partners (such as the Card line of business) as your primary customers. Drive platform adoption by obsessively focusing on developer experience, documentation, and the overall onboarding journey.
• Platform Governance & Metrics: Establish key performance indicators (KPIs) for platform health, operational excellence, and value delivery. Own the governance model to manage changes, maintain a clear service catalog, and sunset older components as necessary.
• Shape the strategy and deliver new features enabling the vision for eCBR as “Capital One’s Credit Bureau Reporting as a Service.”
• Work with multiple lines of business partners to understand their use cases and requirements in order to stand up and manage their credit bureau reporting process.
• Identify opportunities to improve the overall user experience and other enhancements to the credit bureau reporting process, including but not limited to CBR portal page, AI integration, and data analytics to uncover customer value.

As you develop intent and build/deliver your roadmap, you will work closely with:

• Your engineering and program partners
• Internal and external Product, Tech, and Business stakeholders
• Legal/Risk/Compliance teams
• Nationwide Consumer Reporting Agencies
• Industry innovators

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near-term and long-term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross-functional teams to solve customer problems and drive organizational alignment

Qualifications

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
  • OR Bachelor's degree in any field and at least 3 years of Product Management experience

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer-facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.

• McLean, VA: $164,800 - $188,100 for Manager, Product Management
• New York, NY: $179,700 - $205,100 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.