Manager, Product Management - Data Infrastructure for Collections Platform

About the Role

This Product Manager will join a team dedicated to building and expanding operational data infrastructure, integrating machine learning models into our ecosystem, and working closely with partner teams to enable smarter segmentation and decisioning. Scope includes working with Enterprise platforms to identify new technology, patterns, and data sources; business partners to identify the highest leverage areas for expanding capabilities; and risk management to ensure our process works seamlessly end-to-end.

About the Team

Card Collections and Recoveries make up the Customer Resiliency team. Our product and business analyst teams share end-to-end ownership of the customer experience and drive meaningful P&L impact each quarter. The Card Collections team has embarked on an unprecedented journey to modernize technology, elevate the voice of vulnerable customers, and innovate rapidly to define industry norms for customer care.

Every team member is united in treating customers with dignity, clarity, and respect. We build experiences that allow struggling customers to responsibly manage debt and understand long-term solutions. Approximately 1 in 4 adult Americans has a Capital One or Discover Card, and over 30 million card customers typically go delinquent in a given year. Our team supports these customers during vulnerable moments such as job loss, healthcare troubles, natural disasters, and other major life events that lead to financial hardship.

Capital One Product Framework

In this role, you’ll demonstrate proficiency in five key areas:

• Human Centered: Obsesses about internal and external customer needs to reimagine and innovate product solutions.
• Business Focused: Delivers game-changing outcomes by focusing on leverage and execution excellence.
• Technology Driven: Leverages technology to deliver innovative and resilient solutions enabling both near-term and long-term value.
• Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
• Transformational Leadership: Leads cross-functional teams to solve customer problems and drive organizational alignment.

Qualifications

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field), Business, or Marketing.
  • OR a Bachelor's degree in any field and 3 years of Product Management experience.

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer-facing digital products.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Pay

The minimum and maximum full-time annual salaries for this role are listed below by location. Salaries for part-time roles will be prorated based on agreed-upon hours. This role is also eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Chicago, IL: $149,800 - $171,000 for Manager, Product Management
• McLean, VA: $164,800 - $188,100 for Manager, Product Management
• New York, NY: $179,700 - $205,100 for Manager, Product Management
• Richmond, VA: $149,800 - $171,000 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.