Manager, Product Management - Data Infrastructure for Collections Platform

About the Role

This Product Manager will join a team dedicated to building and expanding operational data infrastructure, integrating machine learning models into the ecosystem, and working closely with partner teams to enable smarter segmentation and decisioning. The scope includes collaborating with Enterprise platforms to identify new technology, patterns, and data sources; working with business partners to pinpoint high-leverage areas for expanding capabilities; and partnering with risk management to ensure seamless end-to-end processes.

About the Team

Card Collections and Recoveries make up the Customer Resiliency team. Product and business analyst teams share end-to-end ownership of the customer experience and drive meaningful P&L impact each quarter. The team is focused on modernizing technology, elevating the voice of vulnerable customers, and innovating to redefine industry standards for customer care.

Approximately 1 in 4 adult Americans holds a Capital One or Discover Card. The team supports over 30 million card customers who may experience delinquency annually, addressing their needs during vulnerable moments such as job loss, healthcare challenges, natural disasters, and other financial hardships.

Capital One Product Framework

In this role, you’ll demonstrate proficiency in five key areas:

• Human Centered: Obsesses about internal and external customer needs to reimagine and innovate product solutions.
• Business Focused: Delivers game-changing outcomes by focusing on leverage and execution excellence.
• Technology Driven: Leverages technology to deliver innovative and resilient solutions that enable both near-term and long-term value.
• Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
• Transformational Leadership: Leads cross-functional teams to solve customer problems and drive organizational alignment.

Requirements

Basic Qualifications:

• Currently has, or is in the process of obtaining, one of the following (with an expectation the degree will be obtained on or before the scheduled start date):
• A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related field), Business, or Marketing.
• OR a Bachelor's degree in any field and 3 years of Product Management experience.

Preferred Qualifications

• Experience translating business strategy and analysis into consumer-facing digital products.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Pay

The minimum and maximum full-time annual salaries for this role are listed below by location. Salaries for part-time roles will be prorated based on agreed-upon hours. This role is also eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).

• Chicago, IL: $149,800 - $171,000 for Manager, Product Management
• McLean, VA: $164,800 - $188,100 for Manager, Product Management
• New York, NY: $179,700 - $205,100 for Manager, Product Management
• Richmond, VA: $149,800 - $171,000 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.