Manager, Product Design - Enterprise

About the role

Chewy is dedicated to being the most trusted and convenient online destination for pet parents and partners, everywhere. On the Product Design & Research team, we create experiences that delight pet parents, businesses, and veterinarians while helping pets live happier, healthier lives. We're looking for an experienced Manager, Product Design to lead Product Design for Enterprise Retail Systems in Seattle or Boston.

Responsibilities

• Lead, mentor, hire, and develop a team of 3-5 Product Designers while contributing directly to high-impact build initiatives in a combined leadership and hands-on role.
• Define the vision for Enterprise Retail Systems team and partner with Product and Engineering leaders to influence product strategy, roadmap priorities, and investment decisions.
• Guide your team through discovery, ideation, prototyping, testing, and delivery to solve complex, data-rich enterprise workflows using customer insights, analytics, and systems thinking.
• Build a high-performing design culture through mentorship, performance management, career development, and continuous feedback.
• Partner closely with User Research to validate concepts, measure customer adoption, and drive operational and business outcomes.
• Champion design quality, accessibility, scalable design systems, and continuous improvement across products, processes, and team operations.
• Explore AI-powered tools and emerging technologies that improve design quality, team productivity, and enterprise user experiences.
• Communicate design strategy, customer insights, and recommendations to executives and cross-functional partners, building alignment and enabling informed decisions.
• Represent Product Design as a strategic partner across the Enterprise Retail organization, influencing experiences beyond your immediate portfolio.

Requirements

• 7+ years of experience in Product Design, UX Design, Information Architecture, or a related design field.
• 3+ years of experience leading, coaching, and developing Product Design teams in a fast-paced product organization.
• Experience balancing people leadership with hands-on product design in a player/coach role.
• Proven success partnering with Product, Engineering, Research, and business Team Members to deliver customer-centered products.
• Strong portfolio demonstrating systems thinking, complex enterprise workflows, and measurable customer or business impact.
• Excellent communication, storytelling, and team member influence skills, including experience presenting to senior leadership.
• Experience using customer research, analytics, and experimentation to inform product and design decisions.

Qualifications

• Bachelor’s degree in design, Human-Computer Interaction (HCI), or equivalent professional experience.

Skills

• Experience designing enterprise software, ecommerce platforms, marketplaces, healthcare technology, FinTech, SaaS, or other complex digital products.
• Experience contributing to or leading design systems and scalable design practices across multiple product teams.
• Experience demonstrating AI-powered tools or emerging technologies to improve design workflows, team efficiency, or customer experiences.
• Experience working in Agile product development environments and influencing cross-functional strategy.

Pay

The base salary range for this role is $149,000 - $225,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

Schedule

This role is full-time and based in Seattle or Boston.