Manager, Process & Risk Management - PULSE Operations

Overview

Manager, Process & Risk Management at Capital One is part of a team responsible for creating and enhancing processes that drive well-managed operations and deliver excellence. The role involves serving as a strategic partner to Operations subject matter experts and acting as an embedded member of the PULSE Implementations and Certification team.

Key Responsibilities

• Risk Identification & Documentation: Embed within the PULSE team to act as the primary point of contact for process risk issues. Partner with process subject matter experts to identify and document risks, proactively developing effective mitigation strategies and internal controls.
• Strategic Liaison: Act as the key liaison with audit and first-line risk partners to resolve issues and address inquiries specific to supported operations. Ensure alignment with established risk appetites and compliance standards.
• Remediation & Project Management: Lead the end-to-end management, remediation, and reporting of identified risk issues. This includes rigorous project management of remediation activities, active stakeholder management, adhering to strict timelines, and ensuring the overall success of the project.
• Data-Driven Insights & AI Automation: Leverage data and AI automation flows to analyze process health and systemic issues. Use these insights to drive process enhancements, standardize workflow solutions, and make continuous, incremental improvements to operational efficiency.
• Strategic Prioritization: Translate systemic risk issues into quantified business cases (calculating $ value and business impact) for product and tech prioritization.
• Process Oversight: Develop and maintain formal process documentation, including procedures and process flow diagrams. Lead the implementation of workflow solutions to enhance overall risk management efficiency.

Basic Qualifications

• Bachelor's Degree or Military experience.
• At least 5 years of experience in Financial Services, Operational and Regulatory Risk, Compliance, Internal Audit Operations, or Internal Controls.

Preferred Qualifications

• At least 7+ years of experience in Financial Services, Compliance, Internal Audit Operations, Internal Controls, or Operational and Regulatory risk.
• Strong understanding of the payments ecosystem and customer payment experiences.
• Leverage data and AI automation tools (e.g., Google Gemini) for workflow optimization or data analysis.
• Experience utilizing Governance, Risk, and Compliance (GRC) applications to track and manage issues.
• Proven ability to build quantified business cases demonstrating return on investment and financial impact for product and tech prioritization.
• Excellent presentation skills and a demonstrated curiosity for uncovering the root cause of complex operational issues.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Application Information

No agencies please. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.