Manager, Process Manager - Network Product Documentation- Global Payment Network

About the Role

As a Manager of Process Management on our Transaction Processing Network Documentation team, you will deliver flawlessly executed processes that improve business efficiency and drive results. Our team bridges technical teams, stakeholders, and users to ensure products are well-documented, efficient, and fully supported. You will serve as a custodian of knowledge, blending technical writing, business analysis, subject matter expertise, and process management, guiding the evolution from legacy ecosystems to modernized, streamlined workflows.

Responsibilities

• Content Management & Technical Writing: Author, maintain, and publish high-quality technical specifications, supplemental guides, and user-friendly documentation for both technical and non-technical audiences. Serve as a Subject Matter Expert (SME) for the products and services covered in the documentation, ensuring technical accuracy, clarity, and integrity for consumers.
• Process Optimization & AI Automation: Analyze stakeholder requirements, perform gap analyses, and redesign cross-functional workflows to improve documentation clarity, usability, and speed-to-market. Drive continuous process improvement by identifying opportunities for workflow automation and AI integration throughout the documentation lifecycle.
• Governance, Compliance & Risk Management: Partner with Global Product Network stakeholders to manage document lifecycles, including version control, structured review cycles, and strict adherence to Enterprise/GPN risk standards. Maintain a "well-managed" documentation ecosystem, reducing operational risk and ensuring continuous audit readiness.
• Stakeholder Management & Influence: Engage and influence internal/external stakeholders, technical leads, and senior leadership through clear written and verbal communication. Lead by example—utilizing influence and collaborative partnerships to bring cross-functional teams together to deliver impactful results.
• Mentorship & Team Enablement: Lead knowledge-sharing sessions and contribute to team standard operating procedures, desk procedures, and best practices.

Qualifications

• Bachelor’s Degree or Military experience
• At least 2 years of experience in Process Management
• At least 2 years of experience working in a cross-functional environment managing stakeholder expectations
• At least 1 year of hands-on experience using technical formatting, authoring, or publishing tools

Preferred Qualifications

• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science, or Information Systems
• Lean, Six Sigma, BPM, or Agile certification
• 5+ years of experience in Process Management or Project Management
• Experience working in the Financial Services, FinTech, or Payment Network industry
• Experience working in an Agile environment and leveraging modern documentation framework workflows

Pay

The minimum and maximum full-time annual salaries for this role are:

• Chicago, IL: $122,100 - $139,400
• McLean, VA: $134,400 - $153,300
• Richmond, VA: $122,100 - $139,400
• Riverwoods, IL: $122,100 - $139,400

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.