Manager Pro Takeoffs
About the role
The Manager of Pro Takeoffs is responsible for complex strategic projects within a specified market in support of an outside sales portfolio that crosses over multiple merchandising departments. This market-facing manager leads a team of field-based Takeoff Specialists and quoters who are responsible for managing daily Pro takeoff activities, project management, and support of takeoff capabilities for OSS field partners in a Pro market. QuoteCenter has continued to expand into new markets rapidly and this position plays a significant role in contributing to HDQC sales.
Responsibilities
40% - Delivery and Execution: Support direct reports in all aspects of the exterior/interior jobs requested as part of the takeoff process. Partner across THD teams and suppliers to fully support the total project scope. Support and conduct customer takeoff pre-call meetings. Follow-up with takeoff supplier, internal quoting teams, and others to meet SLAs specific to the customer project and the overall market.
20% - Excellent Customer Service: Build strong relationships and an understanding of the PMD's, PMS's, and OSA's needs with a focus on supporting their market, driving sales and service. Support direct reports in living our value of “Excellent Customer Service” through the training and coaching model that exemplifies this value.
10% - Field Engagement and Escalation Management: Drive engagement with field outside sales associates and pro support managers in supported markets to identify gaps and opportunities for increased sales and conversions. Handle escalations from customers and sales associates within the market.
20% - Leadership & Planning: Provide direction, guidance and support to Takeoff Specialists that supports OKRs and THD Pro strategies; Deliver consistent and effective communication, share best practices, give feedback, develop, while providing recognition for direct/indirect reports. Participate in project prioritization, preparation, and planning.
10% - Team & Stakeholder Management: Partner with internal teams to improve product offerings, services, and needs that support the takeoff business. Attend team meetings and maintain strong working relationships with cross-functional partners for strategic alignment. Partner and support market leaders for training needs, performance updates, and feedback.
Qualifications
Must be 18 years of age or older
Must be legally permitted to work in the United States
Working knowledge of Microsoft Office Suite
Working knowledge of Tableau
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Demonstrated project management skills
Excellent written and verbal communication skills
Leadership Experience
2 + years of previous leadership experience