Manager, Practice Operations, Full Time - Days, Nephrology, Morristown

Assists Senior Manager with budget adherence, monitoring, and preparation. Has financial accountability for day-to-day operations as set in the budget. Coordinates procurement of supplies and equipment and maintains appropriate inventory management and budgetary controls. Complies with AMG financial policies and procedures related to cash collections, reconciliation, and ensures necessary cash controls are monitored and adhered to.

Responsibilities

• Assures adherence to organizational guidelines, policies, and procedures.
• Develops office protocols for day-to-day operations.
• Prioritizes and organizes work to meet changing priorities with minimal supervision.
• Makes timely decisions consistent with department objectives, policies, and procedures, communicating them to appropriate leadership.
• Exercises independent judgment on basic or moderately complex issues related to the job.
• Makes appropriate decisions using available resources to achieve positive outcomes for patients, visitors, and team members while balancing sound business practice.
• Makes recommendations for changes in departmental systems and processes, contributing ideas for solutions to current system problems.
• Responds to urgent, impromptu, and unplanned situations by assessing importance, instituting appropriate action, and informing management.
• Prepares incident/occurrence reports as necessary.
• Demonstrates working knowledge of automated systems supporting daily operations and reporting.
• Ensures team members are proficient in automated systems and coordinates training and certification.
• Manages hiring, supervision, performance evaluation, and discipline for assigned team members fairly and consistently.
• Orients, trains, assigns, schedules, directs, and supervises departmental team members.
• Promotes good employee relations and solves departmental problems.
• Ensures the department is appropriately staffed, reviewing and adjusting work schedules, workflow, and duty assignments as needed.
• Keeps team members informed of the organization’s mission, objectives, and goals through monthly meetings to ensure open communication.
• Promotes high employee engagement and a safety culture within the center.
• Works closely with team members and clinicians to develop and implement common priorities and goals, enhancing customer service, operational efficiency, and quality standards.
• Demonstrates competence in all essential team member functions.
• Oversees the implementation of system capabilities to support front-end operations and communications.
• Works with Senior Manager, clinicians, team members, and customers to implement measures correcting service deficiencies.
• Reviews department practices, quality of work, and production schedules, making changes to improve services.
• Monitors templates/schedules for access and makes recommendations to meet access standards.

Qualifications

• 3 years of healthcare and management or supervisory experience.
• High school diploma or equivalent; Bachelor’s degree preferred.

Skills

• Leadership and team management.
• Operational and financial oversight.
• Problem-solving and decision-making.

Working Conditions

• Typical office environment with limited physical discomforts (e.g., temperature, noise, dust).
• Possible exposure to communicable diseases, hazardous materials, and pharmacological agents (low likelihood of harm if health precautions are followed).
• Work requires ability to stand, walk, or sit for extended periods.

About Us

Atlantic Medical Group is a physician-led and physician-governed organization delivering high-quality health care at the right place, price, and time. We are a multispecialty physician group with over 1,000 doctors, nurse practitioners, and physician assistants at more than 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care, recognizing the unique needs of all we serve. Our vision is to achieve the best outcomes with patients at the center of the physician-led team, driven by service, innovation, and continuous learning.

Our integrated network offers seamless access to Atlantic Health’s entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health, several practices offer urgent care and walk-in services. Our team includes primary care physicians and specialists caring for patients across all life stages, from pediatrics to geriatrics, with enhanced access to referrals.

Benefits

• Medical, dental, vision, and prescription coverage (for team members working 22.5+ hours per week).
• Life and AD&D insurance.
• Short-term and long-term disability (with options to supplement).
• 403(b) retirement plan with employer match and additional non-elective contribution.
• Paid time off (PTO) and paid sick leave.
• Tuition assistance, advancement, and academic advising.
• Parental, adoption, and surrogacy leave.
• Backup and on-site childcare.
• Well-being rewards.
• Employee Assistance Program (EAP).
• Fertility benefits and healthy pregnancy program.
• Flexible spending and commuter accounts.
• Pet, home and auto, identity theft, and legal insurance.