Manager, Port Operations

Responsibilities

• Ensure all activities in the ports supporting the company vessels in the assigned regions are performed within set guidelines, performance standards, and budgetary restraints. Execution and performance will be driven through close coordination with vendors and local stakeholders, with outcomes tracked via regular operational reviews, KPIs, and cost reporting.
• Verify performance of the various port operations against the departmental objectives; analyze and prepare reports to verify effectiveness and drive required improvement and implement initiatives. This will be executed through data analysis and reporting including statements of operation for your region in month end finance reviews, with progress monitored via defined performance metrics and periodic review cycles.
• Responsible for the coordination of vendor services according to contracts, and agreements, to meet company requirements. Execution will be managed through contract oversight and vendor engagement, with service delivery tracked against agreed SLAs, implemented initiatives and performance standards.
• Assist in the annual budget preparation, process invoices for port expenses and support a monthly financial review process driving operational initiatives for expense reduction. This will be executed through budget tracking and invoice review, with performance monitored through monthly financial reviews and variance analysis.
• Participate in the planning, development and management of port operation programs and vessel deployment and itineraries. Execution will be supported through cross-functional planning, with effectiveness monitored against operational knowledge, readiness and delivery timelines.
• Develop professional relationships with local port communities and their representatives; represent the company at local organized meetings, public functions, and events. This will be executed through ongoing stakeholder engagement, with effectiveness monitored through relationship strength and operational outcomes.
• Responsible for regional performance of the port operations across global destinations. Execution will be driven through regional oversight and coordination, with performance monitored via key operational and financial metrics.
• Waste oversight and optimization support across assigned regions to ensure alignment with operational expectations, company objectives and sustainability goals.

Requirements

• 5+ years’ experience in a management or leadership role with progressively more responsibility. Prior experience in port-related management and/or marine operations, preferably passenger vessel operations.
• Travel: Less than 25% non-shipboard travel likely
• Work Conditions: Work may require employees to work inside and outside with exposure to changing climate and/or operate machinery. May be requested to work a different shift. Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations
• Physical Demands: Requires regular movement throughout PCL facilities.